| A | B |
|---|
| Leadership | the ability to motivate individuals and groups to accomplish important goals. |
| Understanding | Respecting the feelings and needs of the people they work with. |
| Initiative | Having the ambition and motivation to get work done without being asked. |
| Judgment | Making decisions carefully. |
| Human relations | the way people get along with each other. |
| Formal communications | methods approved by the organization. For example, a work meeting |
| Informal communications | unofficial ways that information moves in an organization. For example, meeting every day for lunch to chat about the job. |
| Communication | Able to listen, speak, and write effectively. |
| Dependability | Following through on commitments. |
| High Level of Education | Not an important human relations skill needed to be a Manager |
