| A | B |
|---|
| Empathy | Paying attention to a user's feelings and needs when designing a product? |
| User | Someone who uses an object, including software and hardware? |
| Useability | How easy, efficient, and satisfying it is to use a human-made object or device? |
| First Step | Step 1: Understand the user. |
| Prepare | Step 3: Brainstorm Solutions |
| Try | Step 4: Put your plan into action |
| Reflect | Step 4: Review results; Discovering new problems |
| Define the Problem | Step 2:dentifying the issue and What success looks like |
