| A | B |
|---|
| Medical Office Administrator (MOA) | A healthcare professional who provides administrative and, in some settings, clinical support to medical practices. |
| Administrative Support | Organizing and coordinating non-clinical operations to support efficient workflow and communication - primary role of the MOA |
| Clinical Support | Assisting with patient care activities to support healthcare delivery, within scope and under appropriate supervision. |
| Scope of Practice | The boundaries of a worker's skill set, job description, or professional role; tasks a worker is trained and authorized to perform. |
| Unregulated Activity | An activity that can be performed by any staff member when assigned and trained according to workplace policy. |
| Delegated Act | An activity delegated by a regulated healthcare professional to trained staff under proper supervision and policy. |
| Medical Directive | A written direction that allows trained staff to perform a delegated activity for patients who meet set criteria. |
| Care Directive | A term used in some provinces for written directions that allow delegated activities under specified conditions. |
| Direct Order | A verbal or written order for a specific patient at a specific time. |
| Controlled Act | A regulated health activity that MOAs cannot perform independently. |
| Attribute | A common quality or characteristic of a person or group. |
| Skill | An ability that is learned or developed through training and practice. |
| Analytical Thinking | The ability to understand information, assess situations, and respond appropriately. |
| Problem-Solving | The ability to identify issues and respond with appropriate solutions. |
| Good Judgment | Making responsible and informed decisions based on knowledge, policies, and professional standards. |
| Approachable Manner | Communicating warmly and respectfully so patients feel comfortable. |
| Friendly Personality | A pleasant and respectful way of interacting with patients and coworkers. |
| Interpersonal Skills | The ability to work effectively with patients, healthcare providers, and coworkers. |
| Responsibility | Being accountable, dependable, honest, punctual, and committed to completing duties accurately. |
| Flexibility | The ability to adapt to changing schedules, technologies, priorities, and workplace demands. |
| Calm Demeanour | Remaining composed and professional during stressful or emotional situations. |
| Initiative | Recognizing tasks that need to be completed and taking appropriate action without always needing direction. |
| Tolerance | Accepting and respecting differences in cultures, beliefs, backgrounds, identities, opinions, and ways of life. |
| Empathy | Understanding and responding compassionately to another person's feelings or experiences. |
| Ethical Attitude | Acting with honesty, integrity, professionalism, and respect for patient rights and privacy. |
| Self-Awareness | Recognizing personal strengths, limitations, biases, and areas for improvement. |
| Professionalism | Conduct appropriate to a profession, including a courteous, business-like, respectful attitude, manner, and appearance. |
| Professional Appearance | A neat, clean, workplace-appropriate appearance that follows dress code or uniform policies. |
| Professional Manner | The way someone conducts themselves respectfully, honestly, and responsibly at work. |
| Diversity and Inclusion | Respecting differences and supporting fair, welcoming interactions with all people. |
| Confidentiality | Protecting private patient or workplace information from inappropriate sharing. |
| Burnout | Physical, emotional, or mental exhaustion caused by prolonged stress or frustration. |
| Boundary | A professional limit that helps maintain appropriate relationships and confidentiality. |
| Workplace Conflict | Disagreement or tension among coworkers, managers, or team members. |
| Team Dynamics | The way team members interact, communicate, and work together. |
| Healthcare Team | A group of professionals who work together to support patient care. |
| Physician (MD/DO) | A medical professional licensed to practise medicine in Canada. |
| Nurse | A healthcare professional who provides direct patient care, education, monitoring, and support. |
| Pharmacist | A healthcare professional who prepares and dispenses medications and provides medication education. |
| Laboratory Technologist | A professional who performs hands-on laboratory work, including processing and analyzing patient samples. |
| Diagnostic Imaging Professional | A regulated professional trained to create diagnostic images or administer radiation therapy. |
| Radiation Therapy | A specialty that uses radiation to treat disease, often cancer. |
| Physiotherapist | A healthcare professional who helps patients improve movement, mobility, strength, and recovery. |
| Occupational Therapist | A healthcare professional who helps patients improve daily living and workplace skills. |
| Social Worker | A professional who supports patient well-being through resources, counselling, and social supports. |
| Mental Health Professional | A professional who supports emotional and mental wellness. |
| Midwife | A regulated healthcare professional who provides primary care during pregnancy, birth, and postpartum. |
| Registered Dietitian | A food and nutrition expert who helps translate scientific evidence into practical nutrition information. |
| Optometrist | A non-physician diagnosing and treating professional who provides eye care. |
| Dentist | A non-physician diagnosing and treating professional who provides oral healthcare. |
| Podiatrist | A non-physician diagnosing and treating professional who provides foot care. |
| Alternative Care Provider | A provider who offers care used in place of conventional medical treatment. |
| Complementary Care Provider | A provider who offers care used alongside conventional medical treatment. |
| Chiropractor | A complementary or alternative care provider focused on musculoskeletal care. |
| Naturopath | A complementary or alternative care provider using naturopathic approaches. |
| Massage Therapist | A provider who uses therapeutic touch to support comfort, movement, or recovery. |
| Acupuncturist | A provider who uses acupuncture as part of complementary or alternative care. |
| Homeopath | A provider who uses homeopathic approaches as alternative or complementary care. |
| Teamwork | Working with others to provide safe, efficient, patient-centred care. |
| Collaboration | Working together and sharing information to support patient care. |
| Patient-Centred Care | Care focused on the needs, safety, comfort, and preferences of the patient. |
| Time Management | The ability to plan, prioritize, and organize tasks effectively to improve patient care and efficiency. |
| Urgent Task | A task that needs prompt attention because it affects patient care, safety, or workflow. |
| Routine Task | A task that is important but not immediately urgent. |
| Buffer Time | Extra time built into a schedule to allow for emergencies or unexpected issues. |
| Change Management | Processes and tools used to manage the human elements of change and support system resiliency. |
| Adaptability | The ability to adjust to new systems, priorities, procedures, or workplace demands. |
| Stakeholder | A person or group affected by a change or project. |
| Workflow | The sequence of tasks and processes used to complete work. |
