| A | B |
|---|
| Cognitive Domain Educational objective domain dealing with recall of knowledge | problem-solving |
| Affective Domain Educational objective domain emphasizing values | attitudes |
| Psychomotor Domain Educational objective domain involving physical | manual |
| Criterion-Referenced Test Evaluation method determining mastery of predetermined competencies against established standards | independent of peer performance. |
| Norm-Referenced Test Evaluation method comparing a student's performance against the group or peer performance (e.g. | curving test grades). |
| Four Essential Functions of a Manager Planning | organizing |
| Continuous Quality Improvement (CQI) Team-based approach in clinical laboratories that uses data analysis to identify potential problems | improve processes |
| Point-of-Care Testing (POCT) Any diagnostic testing performed at the patient's immediate location outside the central laboratory (e.g. | ED |
| Six Sigma Method Quality management framework aimed at improving performance | operational efficiency |
| LEAN Method Process improvement methodology focused on maximizing customer value and eliminating waste; key steps are Value | Value Stream Map |
| Value Stream Mapping LEAN technique that measures every step in a process (e.g. | specimen collection |
| Addressing Unethical Safety Compromises Immediate direct confrontation followed by escalation to higher authority | OSHA |
| Patient Refusal of Venipuncture Ethical/legal rule: Do not attempt venipuncture against patient will; document refusal | notify ordering provider |
| Allowable Pre-Employment Questions Interview questions strictly restricted to legitimate occupational qualifications (e.g. | professional certification or license). |
| Prohibited Pre-Employment Questions Discriminatory interview inquiries regarding marital status | pregnancy |
| CPT Code Unbundling Illegal billing practice of splitting combined test panels (e.g. | Basic Metabolic Panel) into individual test charges. |
| CLIA '88 PT Satisfactory Score (Immunohematology) Passing score requirement of 100% for ABO | Rh |
| OSHA Safety Data Sheet (SDS) Requirement Regulation mandating that SDSs for all hazardous materials be maintained | accessible |
| ISO 9000 & TC 212 Standards International standards establishing guidelines for quality management | document control |
| Phlebotomy Malpractice Prevention Protocol requiring verification of at least two patient identifiers (e.g. | full name and DOB) before specimen collection. |
| Direct Laboratory Costs Expenses directly tied to test execution | such as testing personnel labor |
| Indirect Laboratory Costs Overhead expenses not directly tied to test performance | such as administration |
| Certificate of Need (CON) State regulatory requirement authorizing major healthcare capital expenditures | construction |
| Paid vs. Productive Hours Paid hours include all compensated time (work | vacation |
