| A | B |
| Loss Ratio | % of premium used to pay claims |
| Fiduciary | As this type of agent the adjuster occupies a position of trust |
| Excess Insurance | Coverage which "kicks-in" after a loss exceeds some agreed upon amount |
| Agreement | Offer & acceptance |
| ACV | Replacement cost less depreciation |
| Indirect | Loss of use claims arise from this type of loss |
| Arson | Malicious or fraudulent burning of property |
| Unibody | Vehicle that does not have a separate frame |
| VIN | 17 digit number |
| Tort | Civil wrong |