| A | B |
|---|
| Mentor | Acting as a teacher and guide |
| Networking | Making contact with others to exchange job information |
| Retrain | To learn new skills |
| Sociability | The quality of being friendly and enjoying other people's company |
| Conflict | A struggle between people who disagree |
| Mediation | Using an unbiased third party to settle a conflict |
| Negotiation | The use of compromise to reach an agreement |
| Peer mediation | Using specially trained students to help other students resolve conflict |
| Aggressive | Using threats and intimidation to get your point across |
| Assertive | Ability to make decisions and carry them out with confidence |
| Passive | Keeping your opinions to yourself and giving in to the influence of others |
| Peer pressure | Influence from friends and people your age to act in a certain way |
| Refussal skills | Techniques to resist negative pressure effectively |
