| A | B |
|---|
| Collective bargaining | occurs when the trade union and employer negotiate in order to reach an agreement that both find acceptable. |
| Commission | is a payment to a salesperson made on the basis of the amount of a product sold. |
| Communication | is the process by which managers and employees exchange information, opinions and ideas. |
| Curriculum vitae | is a record of your achievements to date. |
| Discrimination | occurs when one person is treated differently from another, e.g. racism or a woman being paid less than a man for the same job. |
| Division of labour | is the splitting of a task into smaller more specialised jobs where the worker repeats a given sequence of operations. This increases the productivity of workers. |
| Fringe benefits | are called perks and are rewards provided by an employer, other than wages or salary. They could include a pension scheme, private health cover or a car. |
| Job description | outlines the work involved in the job, including the tasks and responsibilities the person will have. |
| Job enrichment | involves finding ways of making a job more rewarding, for example by giving people more responsibility. |
| Job specification . | explains the qualities, skills and attitudes the applicant should have in order to do the job |
| Motivation | is about how keen and committed a person is in performing a task or job. Job satisfaction may increase motivation to work harder. |
| Output | refers to goods and services produced by an enterprise from its inputs of scarce resources. |
| Performance-related pay | involves people being paid more money if they produce more or do their job better. |
| Productivity | measures the value of goods and services produced by each employee in a business, i.e. output per worker. |
| Quality circles | are groups of employees who meet at regular intervals to discuss how production can be improved. |
| Redundancy | means an employee is no longer required because the job has ceased to exist. |
| Self employment | means that a person works in his or her own business and receives payment from it. |
| Trade unions | are organisations that work on behalf of a group of employees, protecting their members rights. |
| Voluntary work | is unpaid work for an organisation. |
