| A | B |
|---|
| Arbitration | a method of settling a dispute which involves both parties agreeing to put their case to an independant outside arbitrator and accept his or judgement as to how the dispute should be settled |
| Conciliation | process of helping two parties to a dispute to discuss and settle their dispute |
| Convenor | the senior shop steward in a place of work |
| Industrial relations | the relationship between businesses and their workers |
| Shop steward | a trade union member elected by workers in a place of workto represent their interests to management |
| Trade association | an organisation which represents the interests of the businesses which are its members |
| Trade union | an organisation which represents the interests of the workers who are its members |
| Joint consultative committee | committee of trade union and mangement representatives which meets regularly to discuss issues of concern |
