| A | B |
|---|
| A client comes in what should you do? | Greet them with a smile and ask how you can help |
| A client tells you they have an appointment for a cut and blow-dry | Check the time with her and then check the appointment in the appointment book. Inform the stylist. |
| A client wants to make an appointment for later that week. | Ask if they have a preference for day, time and stylist. Check available appointments in the book and check with the stylist before booking. |
| A client asks how much a long hair spiral perm would cost. | If you're confident about giving a price, do so, but it's wise to check with a stylist first. |
| A client has an appointment but is 15 minutes late. | Explain to the client that they are late and check with the stylist. |
| A client is on time for her appointment but the stylist is running half an hour late. | Explain the delay and check with the stylist. |
| Someone comes in and asks to see the owner. | Ask who the visitor is and the nature of their business. Inform your supervisor. |
| Someone comes in and asks to see the manager about a new range of conditioning products. | Ask who the visitor is and the nature of their business. Inform your supervisor. |
| Someone comes in and says that they are from the Environmental Health Office to do a check on the premises. | Ask for identification and then inform your supervisor. |
