| A | B |
|---|
| Letter | External method of speaking to customers and suppliers |
| e-mail | Internal or External method of communication |
| Fax | Usually an external way of contacting suppliers and customer when a paper document already exists |
| Memo | Internal way of communicating between departments |
| Order Form | Usually an External way of requesting goods |
| Delivery Note | Accompanies goods that are being delivered |
| Invoice | Usually External, asks for payment of money |
| Despatch Note | Internal document to show that goods have been sent out so that payment can be requested |
| Shortage Report | Internal document showing what goods need re-ordering |
| Company Accounts | Documents used both Internally in a company and Externally to the auditors to show profit and loss within a company |
