| A | B |
|---|
| The client cries | This is a time that feelings are closest to the surface. Identify the feelings or help the client do so. |
| The client asks the nurse to keep a secret | "I cannot do that. It might be important for me to share that information with the other staff." |
| The client leaves the session before it is over | Wait until time is up. Then conclude the interview by speaking with the client. |
| The session is interupted by another client | Do not try to engage conversation with other clients. |
| The client says he wants to kill himself | Let the client know that you have to share this information. |
| Clients do not want to talk | Spend short, frequent visits with client |
| Client tries to prolong the interview | "This will be a good place to start our next session." |
| The client gives you a gift | Usually graciously refuse. |
| The client asks you a personal question | "This is the time to focus on your concerns." |
