| A | B |
| social schema | organized clusters of ideas about social events and people |
| stereotypes | widely held beliefs that people have certain characteristics because of membership in a particular group |
| attributions | inferences that people draw about the causes of events, others' behavior, and their own behavior |
| internal attributions | ascribes the causes of behavior to personal dispositions, traits, abilities and feelings |
| external attributions | ascribes the causes of behavior to situational demands and environmental concerns |
| fundamental attribution error | observers' bias in favor of internal attributions in explaining others' behavior |
| defensive attribution | tendency to blame victims for their misfortune, so that one feels less likely to be victimized in a similar way |
| self-serving bias | tendency to attribute one's successes to personal factors and one's failures to situational factors |
| cognitive dissonance | exixts when related cognitions contradict each other |
| conformity | occurs when people yield to real or imagined social pressure |