| A | B |
| Attitude | A relatively stable collection of beliefs and feelings about a person or a thing. |
| Distinctiveness | A factor that helps determine types of attribution. |
| Group | Two or more people in dynamic interaction with each other. |
| Norms | The test results that are established by giving the test to a large number of people who are as similar as possible to the group for whom the test is intended. |
| Roles | Norms that apply to specific members of a group who occupy special positions with in it. |
| Attribution Theory | A theory in social psychology that people make inferrences about the causes of behavior, and tend to locate the causes of behavior either within the person or the situation. |
| Cognitive Dissonance | Model that asserts that when a person experiences two motivational cognitions (thoughts) that are inconsistant, a state of psychological discomfort results. |
| Conformity | The act of adopting the social norms or customs of a larger social group. |
| Obedience | The tendency for people to comply with orders, real or implied, given by someone who is supposedly in authority. |
| Diffusion of Responsibility | The social phenomenon in which individual group members feel a decreased responsibility to help in an emergency because the responsibility becomes spread throughout the group. |
| Pluralistic Ignorance | A cause of nonintervention; occurs when a group when a group of people, witnessing an emergency, feel that they should not intervene if others are not doing so. |
| Prejudice | A negative preconcieved attitude toward members of particular social groups. |
| Discrimination | The behavioral expression of prejudice. |
| Stereotypes | Standardized mental pictures of members of a group that are based on oversimplified and uncritical judgements. |
| Loneliness | Feeling of deprivation resulting from unsatisfactory social relationships with others. |
| Self-fulfilling Prophesy | The phenomenon that a person's performancematches the expectations that people communicate about the performance. |
| Deindividuation | The phenomenon in which the presence of others weakens the restraints people ordinarily feel and may lead to socially prohibited behavior. |