| A | B |
|---|
| Automatic Subscriptions | Customer receives update materials automatically |
| Notice Subscriptions | Customer cannot accept automatic subscriptions |
| Update Materials | Supplements, replacement volumes, new editions |
| % of Products that are subscribable | 98 |
| Notice Status | Customer has to take some action to receive material |
| How to access the Subscription Menu | F16 / (SHIFT+F4) |
| How to see what subscriptions the customer currently has | F5 |
| Accesses Subscription Maintenance | F21 / (SHIFT +F9) |
| Multiple Ship To's | "9999" |
| Dummy Date | 01/01/85 |
| Reasons for Modifying Subscription | Quantity / Subscription Status |
| Options for SHIP-TO ACTION field | ADD / MOD / DEL |
| Reason Code | Why we are changing the subscription |
| Accessing Reason Code | SHIFT + F12 |
| Global Subscription Maintenance | Allows you to make changes to ALL the customer's subscriptions at one time |
| Cannot be placed on Notice Status | CD's, NY CLS, USCS |
| Exception | Customer wants to exclude a book or books from their state code set |
| Enterring an exception | F6 from the Subscription Maintenance screen(F21) |
| Who / What / Why / Crititque Code | What needs to be included on ALL Comments |
| Date of the Origional Order | Controls the Free Service Period |
| Where to Check for any Missed Subscriptions | Customer Maintenance(F3 - Middle of the screen) |
| Accessing Missed Subscriptions Screen | F16 (SHIFT + F4) and then F2 |
| Alternate method for Accessing Missed Subscriptions Screen | F11 and then F10. Type "MISSED" over Notify |
| Transferring Subscriptions Steps | F16 + F5 + F4 |
| Necessary before closing an account | Cancel or transfer ALL subscriptions |
| Cancelling a subscription due to business reasons | BR |
| Cancelling extra subscriptions | EX |
| Two screens used for modifying a subscription | F21 OR F9 |
| RSN HLD Column | Indicates why a subscription was held/missed |
| Screen to close and account | F3 |
