| A | B |
|---|
| space | availability of seats or accommodations |
| reservation | the securing of a room, seat or space for a specified day or time |
| reservationist | a sales agent who makes and confirms reservations |
| sine | initials or numbers that identify a reservation agent |
| carrier | the company that transports passengers |
| supplier | the source of travel arrangements; an airline/hotel/cruise line) (used interchangeably with "Carrier") |
| commission | a percentage paid to travel agencies for selling a supplier's products |
| non-commissionable | items for which a commission is not paid to the travel agency |
| preferred supplier | select suppliers that a travel agency or consortium promotes. In return, these suppliers pay a higher commission to the agency |
| consortium | a group that is formed to obtain some travel benefit such as higher commissions, advertising, volume discounts, etc. |
| familiarization trip (FAM) | reduced-rate (or free) travel to acquaint travel agents with a specific destination or product in order to stimulate sales of the supplier's product |
| package | a number of arrangements put together and sold at a single price |
| brochure | a printed folder that describes and gives details of a hotel, cruise or tour packages |
| CRS (Computer Reservation System | the computer system travel agents use to get information on schedules, make reservations and issue tickets. The major systems available to travel agencies are: SABRE, Amadeus (System One), Apollo, Worldspan |
| CAB (Civil Aeronautic Board) | A former governmental agency that regulated airlines as a public utility. They decided which route an airline would fly and how much it could charge. The agency was disbanded in 1978 with the Deregulation Act. |
| DOT (Dept. of Transportation) | A federal agency that regulates all transportation including airlines. They protect the air traveler and monitor unfair practices. |
| FAA (Federal Aviation Admin.) | A dept. of DOT responsible for passenger safety. They license pilots, certify aircraft, monitor maintenance and govern air traffic control. |
| NTSB (National Transportation Safety Board) | The organization that investigates all aviation accidents, tracks aviation fatalities and publishes safety statistics. |
| ARC (Airline Reporting Corporation) | Owned jointly by the airlines, this organization accredits travel agencies, sets standards, supplies documents and provides a centralized system for processing airline tickets. A travel agency cannot write airline tickets until it is approved by them. |
| IATA (International Air Transport Association) | An association of international airlines whose aim is to create order and stability in international aviation. In 1979, the U.S. govt. ruled that they could no longer regulate U.S. Agencies. |
| IATAN (International Air Travel Agent Network) | Subsidiary of the international association, acts as a service organizaion between U.S. travel agencies and international airlines. Seeks to maintain professionalism. The ID card is a photo identification used by the industry for reduced rate travel. |
| ASTA | The leading trade association of travel agencies. |
| ASTA | American Society of Travel Agents |
| ARTA | Another trade association for travel agencies. |
| ARTA | Association of Retail Travel Agents |
| PATA | A trade organization for companies dealing with travel to the Pacific Rim |
| PATA | Pacific Asia Travel Assoc. |
| ICTA | An organization that provides educational resources to members of the travel industry at all stages of their careers. |
| ICTA | Institute of Certified Travel Agents |
| TAP | An ICTA examination for entry-level agents to measure their level of knowledge. |
| TAP | Travel Agent Proficiency |
| CTA | A designation awarded by ICTA to travel agents with at least 18 months experience that focuses on core competencies and skills. |
| CTA | Certified Travel Associate |
| CTC | Designation awarded by ICTA to travel agents with 5 or more years industry experience who have completed a two-year graduate level mgt. travel program |
| CTC | Certified Travel Consultant |
| DS | A designation given to those who have completed ICTA's in-depth sales-related study about various regions of the world |
| DS | Destination Specialist |
| CLIA | An association that promotes the cruise industry to travel agents and the public through public relations |
| CLIA | Cruise Line International Association |
| ACC | A designation given to those who have completed CLIA's basic educational sales-related study of the cruise industry |
| ACC | Accredited Cruise Counselor |
| MCC | A designation given to those completing CLIA's advanced educational program |
| MCC | Master Cruise Counselor |
