| A | B |
|---|
| Globalization | a system of interconnected economies that are based on capitalist markets. |
| Copyright | protects the expression of an idea, not the idea itself |
| trademark | a word, phrase, or symbol used to identify a product or business for the purpose of conducting commerce |
| Data | raw facts |
| Information | a collection of raw facts within a given context |
| information system | a set of interrelated information technologies that work together to process, store, retrieve, collect, and distribute information |
| hardware | component of an information system consists of computers, which include input and output devices |
| networks | set up to enable workers to communicate and share information with each other. |
| Enterprise resource planning systems | designed to support the various functional areas within organizations. |
| Office automation systems | support office workers such as clerks, secretaries, bookkeepers, and so on. |
| Knowledge workers | are professionals such as doctors, lawyers, and college professors who create new information as part of their job |
| Management information systems | can generate reports and warn managers when problems are occurring in their particular area of responsibility |
| Decision support systems | may use complex analytical tools, such as sensitivity analysis and simulation modeling, combined with both internal and external data |
| Executive information systems | specifically designed to utilize both internal and external data that enable top executives in an organization to do high-level strategic planning |
| Sales force automation systems | help salespeople maintain prospect lists, track orders, and project sales. |
| Customer relationship management systems | integrate all of the sales and marketing functions into one system. |
| Enterprise resource planning systems | are designed to link all of the functional areas within an organization together by using a shared database. |
