| A | B |
|---|
| projection | estimates or guesses |
| online | available in electronic format |
| innovation | new method or idea |
| word processing | producing written documents such as letter or reports |
| speech recognition | allow the user to input text and commands by speaking |
| information management | organizing,maintaining, and accessing records and data |
| priorities | a listing of items in order of importance |
| initiative | ability to act or think without prompting or guidance |
| objectively | in a detached manner without bias |
| reliable | dependable |
| TQM | establishing and maintaining high standards |
| continuous improvement | alert at all times to ways of working more productively |
| code of ethics | standards of behavior |
| diversity | people from a wide range of ethnic and cultural backgrounds |
| productivity | completing an appropriate amount of work on time and according to instructions |
