| A | B |
|---|
| Relevant | Helps the employee understand how the expectation fits with the company's/department's goals. |
| Understandable | Makes the goal clear to the employee. May need to be restated in different language or the employee's own words |
| Measurable | Describes the results for which the employee will be accountable. Usually stated in terms of quantifiable criteria. |
| Behavioral | Goal must be stated as observable or audible. |
| Attainable | Goal is realistic and achievable |
| RUMBA | Acronym for goal setting steps: Relevant, Understandable, Measurable, Behavioral, Attainable |
| Relevant Example | "I need your weely report by 8:00 each Mondy morning" |
| Understandable Example | "Do you have any questions about this goal?" |
| Measurable Example | "You need to be on time every day." |
| Attainable Example | "Do you know of any reason why you wouldn't be able to meet this goal?" |
| Behavioral | "I overhead you arguing with a customer." |
