| A | B |
|---|
| Negotiations between management and labor after they agree to accept the decision of a third party | arbitration |
| The federal givernment's estimate of the percentage of people who are looking for work and unable to find it | unemployment rate |
| The classification for workers who maintain records and operate office machines | administrative support |
| A small branch union, generally formed by a majority of workers in a company. | local |
| a work stoppage called for by a union | strike |
| Pay given to hourly employees for extra hours of work | overtime |
| the number of people who leave one job for another | turnover |
| activity between the union and management to negotiate a contract | collective bargaining |
| a benefit that allows employees to pool their money, which is then loaned out to members who need or want loans | credit union |
| A set of money paid to a worker for each piece of work completed | piecework |
| workers whose primary responsibility is to sell goods and services | clerical and sales |
| The theoretical standard in which every worker is employed | full employment |
| a third party who listens to labor and management, making suggestions they may or may not accept | mediator |
| Highly skilled blue collar work requiring specialized training | crafts and trades |
| wor that involves expressing ideas and analyzing information | technical and professional |
