| A | B |
|---|
| Mentor | Acting as a teacher and guide |
| Networking | Making contact with others to exchange job information |
| Retrain | To learn new skills |
| Sociability | The quality of being friendly and enjoying other people's company |
| Conflict | A struggle between people who disagree |
| Mediation | Using an unbiased third party to settle a conflict |
| Negotiation | The use of compromise to reach an agreement |
| Peer mediation | Using specially trained students to help other students resolve conflict |
| Citizen | A member of a community |
| Parliamentary procedure | A demoncratic method for allowing people to voice their opinion to reach a majority decision. |
| Role model | A person who set an examble for others. |
| Volunteer | Someone who offers their services free of charge. |
