| A | B |
| Body Language | communicating without words through facial expressions, posture, eye contact, or physical distance. |
| Enthusiasm | intense interest or excitement. |
| Eye Contact | looking others directly in the eye. |
| Facial Expression | the look of the face that shows thoughts or feelings. |
| Gesture | movement of the body or limbs that expresses or emphasizes, ideas, feelings, or attitudes. |
| Indifference | lack of interest. |
| Inflection | change in the pitch of the voice while speaking; used to emphasize certain words or phrases. |
| Interest | something or someone that you are curious about, concerned for, or involved with. |
| Monotone | a single tone of voice without variation in pitch. |
| Motivate | prompt another person to take some kind of action. |
| Nonverbal communication | communication that used body language instead of words or to support words. |
| Personality | an individual's qualities or traits and behavior. |
| Pitch | the degree of highness or lowness of sound. |
| Positive Attitude | an outlook that focuses on the good side of things. |
| Posture | the way in which you hold your body when sitting, standing, etc. |
| Tone of Voice | the specific pitch or quality of the voice used in speaking. |
| Verbal Communication | communication that involves the use of words. |
| Volume | degree of loudness. |