| A | B |
|---|
| aggressive communication | way of overstating what you want |
| assertive communication | way of stating what you want clearly & directly |
| interpersonal relations | how people get along with one another |
| passive communication | way of not saying what you want |
| body language | nonverbal communication through physical actions |
| co-workers | people who work together in a cooperative effort |
| seniority | working on a job longer than others |
| team members | also known as co-workers |
| initiative | doing tasks without waiting for someone to tell you to do them |
| businesslike | calm, courteous, helpful, efficient, & knowledgeable |
| good listener | separates the significant parts of a communication from those that are insignificant |
| conflict | disagreement |
| difficult people | grouchy & aren't pleasant to be around |
| chronic complainers | always see only the negative side and talk about it |
| know-it-alls | condescending people |
| too demanding people | never satisfied |
| shirkers | don't do their fair share of the workload |
| criticizers | constantly put down others |
| assertiveness | communicating your needs confidently without being aggressive |
| empathetic | sensitive to the feelings of others |
