| A | B |
|---|
| work ethic | the belief in the value of work, demonstrated through commitment to job responsibilities |
| quality circle | a group of workers who check the quality of products and services they produce |
| job rotation | a system that trains workers in many tasks so they can step into other jobs when the need arises. |
| service industry | – business that employs people who meet the needs of other people. |
| bachelor’s degree | a degree earned after a four year college education. |
| apprenticeship | a period of training that includes on-the-job training |
| internship | a temporary job assignment |
| job shadowing | following a worker on a typical day to observe his or her job responsibilities. |
| mentoring | teaching a less experienced person about a job through example and discussion |
