| A | B |
|---|
| All Inclusive | A billing arrangement under which room charges include the guestroom, meals, beverage, and activities. |
| American Plan | Also called full pension, a billing arrangement under which room rates include three meals – breakfast, lunch, and dinner.. |
| Modified American Plan | A billing arrangement under which the daily room rate includes charges for the guestroom and two meals – typically breakfast and dinner. |
| European Plan | A billing arrangement under room rates include only lodging, no meals. |
| Authorization Code | A code generated by an online credit card verification service indicating that the requested transaction has been approved. |
| Denial Code | A code generated by an online credit card verification service indicating that the requested transaction has not been approved. |
| Direct Billing | A credit arrangement, normally established through correspondence between a guest or a company and a hotel, in which the hotel agrees to bill the guest or the company for the charges incurred. |
| Due-outs | Guests expected to check out on a given day who have not done so. |
| Floor Limit | A limit assigned to hotels by credit card companies, indicating the maximum amount in credit card charges the hotel is permitted to accept from a card member without special authorization. |
| Housekeeping Report | A report prepared by the housekeeping department indicating the current housekeeping status of each room, based on a physical check. |
| Occupancy Report | A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day. Housekeeping uses the information on this list to schedule occupied rooms for cleaning. |
| PIA | A guest who pays for his or her room charges in cash during registration. These guests are often denied in-house credit. |
| Preregistration | Includes producing a registration record, assigning room and rate, and creating a guest folio before the guest checks in. |
| Rack Rate | The standard rate a hotel establishes for a particular category of rooms. |
| Corporate Rate | Special rate offered to frequent guests. |
| Complimentary Rate | No room charges offered to guest for business promotion. |
| Family Rate | Offered to parents with children who are sharing the same room. |
| Day Rate | Offered to guests who check-in and check-out on the same day. |
| Frequent Traveler Rates | Offered to guests earning discounts through the hotel’s frequent traveler program. |
| Registration Card | A printed form of a registration record. |
| Registration Record | A collection of important guest information created by the front desk agent following the guest’s arrival. |
| Room Rate | The price a hotel charges for overnight accommodation. |
| Room Status | A housekeeping term used to describe a room’s readiness for assignment. |
| Room Status Discrepancy | A situation in which the housekeeping department’s description of a room’s status differs from the room status information which guides front desk employees in assigning rooms to guests. |
| Self Registration | A computerized system that automatically registers guests and dispense a key based on the guest’s reservation and credit card information. |
| Walk-in | A guest who arrives at a hotel without a reservation. |
| Walking | Turning away a guest who has a reservation because of a lack of guestrooms. |
| Upselling | A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room’s features, benefits, and his or her needs. |
