| A | B |
|---|
| Vertical Organization | Traditional business structure characterized by three levels of management - top, middle, and supervisory level |
| Horizontal Organization | Nontraditional business structure characterized by self-managing teams, organization by process rather than function, and customer orientation |
| Top Management | In a traditionally organized company, the people with the greatest responsibility; includes the CEO, President, and VP's |
| Middle Management | In a traditionally organized company, the people who carry out top management's decisions and motivate supervisory personnel so the company can meet its goals |
| Supervisory-Level Management | In a traditionally organized company, the people who carry out the plans of middle management by directly assigning work duties to and supervising employees on the job |
| Empowerment | Encouraging team members to contribute to and take responsibility for the management process |
| Planning | The first step in the management process; involves deciding what will be done and how it will be accomplished |
| Organizing | A coordinated effort to reach a company's planning goals; involves assigning responsibility, establishing working relationships, staffing, and directing the work of employees |
| Controlling | The process of comparing what was planned with actual performance; involves three basic activities-- setting employee standards, evaluating performance, and solving problems |
| Mission Statement | Formal statement of a company's ultimate goals |
