| A | B |
|---|
| Assertiveness | Confidently presenting yourself and your abilities to those around you |
| Attitude | One's outlook on life |
| Confidentiality | The keeping of secrets from people who are not suppose to know them |
| Conflict Resolution | A problem-solving strategy for settling disputes |
| Constructive Criticism | Criticism that is presented in a way that can help you learn and grow |
| Cooperativeness | A willingness to work well with everyone else on the job to reach a common goal |
| Defensiveness | Putting up an emotional guard against negative opinion |
| Discrimination | Unequal treatment based on factors such as race, religion, national origin,gender, age, physical appearance |
| Diversity | The positive result of people of different racial, ethnic, cultural backgrounds working together |
| Enthusiasm | A strong interest in something. |
| Ethics | The principals of conduct that govern a society |
| Etiquette | Having good manners in your dealing with people |
| Initiative | Doing what needs to be done and doing it without being told |
| Integrity | Following a strict code of conduct or standard of values |
| Prejudice | An unjustifiable negative attitude toward a person or group |
| Professionalism | Handling problems and criticism gracefully and maturely |
| Punctual | Being on time |
| Responsibility | Willingness to accept an obligation and to be accountable for an action or situation |
| Self-esteem | Taking pride and feeling good about oneself |
| Self-management | Doing the things necessary to build a better career |
| Sexual harassment | Any unwelcome behavior of a sexual nature |
| Sociability | Positive interaction with others |
| Stereotype | An oversimplified and distorted belief about a person or group |
| Stress | Emotional or physical tension resulting from the body's natural response to conflict and change |
| Tact | The ability to say and do things in a way that will not offend another person |
