| A | B |
|---|
| Exclusive control of an industry. | monopoly |
| Organization that handles consumer complaints. | customer service department |
| Cause of dying lakes and streams. | acid rain |
| Refusing to buy a company's product because you dislike how they do business. | boycott |
| Compounds that destroy the ozone layer. | chlorofluorocarbons |
| The right to choose, be heard, and to be informed were outlined in the | Consumer Bill of Rights |
| Learning to avoid waste and reduce consumption is part of | conservation |
| In 1962, Congress voted to impose stricter pollution standards and passed a law called the | Clean Air Act |
| The contamination of our air, water, and land is called | pollution |
| Standards for cleaning up the water supply were included in the 1965 | Water Quality Act |
| Bottles, paper, and aluminum cans are all products that can be | recycled. |
| When one business controls a market, that business is said to have an(n) | monopoly. |
| To find out about the safety of a product, consumers can read the Fact Sheets published by | Consumer Product Safety Commission. |
| Chemicals used in refrigerators, air conditioners, and some aerosol sprays are called | chorofluorocarbons. |
| A business that hides costs that consumers will have to pay is interfering with a consumer's right to | be informed. |
| A guarantee about a product's quality or performance that is understood, but not expressed. | implied warranty |
| The agency responsible for maintaining standards of quality in the nation's food supply. | U.S. Department of Agriculture |
| The agency that tests new helath products. | Food and Drug Administration |
| The agency that approves rate increases requested by the electric company. | Public Utilities Commission |
| The state agency that makes sure that gasoline pumps are accurate. | Division of Standards |
| The agency that makes sure that safety regulations on the job are maintained. | Occupational Safety and Health Administration |
| The agency that protects consumers from misleading advertisements. | Federal Trade Commission |
| The private consumer organization that helps people resolve problems with local business. | Better Business Bureau |
| The agency that can remove unsafe products from the marketplace. | Consumer Product Safety Commission |
| The state agency that deals with consumer problems. | Office of the Attorney General |
| Gas, electric, and water companies are examples of | utilities. |
| A court that deals with minor legal matters involving small amounts of money is a(n) | small claims court. |
| The level of quality of a foodstuff is indicated on a(n) | grade label. |
| A promise that a product is of a certain quality or will perform in a certain manner is a(n) | warranty. |
| The federal agency responsible for inspection of meat and poultry products is the | U.S. Dept. of Agriculture |
| A warranty that is understood but not necessarily stated in writing. | implied warranty |
| A court that deals with minor legal matters up to a certain amount of money. | small claims court |
| A promise that a product is of a certain quality or will perform in a certain manner. | warranty |
| A warranty that specifically states in writing what a product is or will do. | express warranty |
| A grade indicating the best quality of beef. | U.S. Prime |
| A measure of a product that is less than it should be. | short weight |
| Labels that indicate levels of quality. | grade labels |
| To take back an unsafe car for fixing. | recall |
| A special department in many large businesses that helps consumers by providing them with information. | consumer affairs |
| Companies that provide electricity, gas, and water. | public utilities |
| Protects and maintains standards of quality in the daily food supply of the nation. | Dept. of Agriculture |
| Protects consumers from impure and unsafe foods, drugs, cosmetics, and health aids. | Food and Drug Administration |
| Regulates rates of electric, gas, and water utilities. | Public Utilities |
| Responsible for safety and health standards that affect both workers and consumers. | OSHA |
| Protects the consumer by testing and rating products. | Consumers' Research |
| Promotes safety in the marketplace by testing products for safety and enforcing safety legislation. | Consumer Product Safety Commission |
| Protects consumers against unfair advertising. | Federal Trade Commission |
| Collects information on retail businesses, handles complaints about them and distributes consumer information. | Better Business Bureau |
| Helps consumers solve problems involving large appliances such as refrigerators or washing machines. | Major Appliance Consumer Action Panel |
| Deals with safety problems in cars and other motor vehicles. | National Highway Traffic Safety Administration |
| Sets standards and conducts tests on consumer product safety. | Natinal Bureau of Standards |
| Protects consumers against mail-order problems. | U.S. Postal Service |
