| A | B |
| Be Proactive | Take responsibility for positive action |
| Begin with the end in mind | Set goals and take steps to accomplish them |
| Put first things first | Prioritize-set aside time to do important things first |
| Think Win-Win | Instead of being competitive, look for ways to help everyone win |
| Seek First to Understand - Then to be Understood | Listen more, talk less |
| Synergize | Work together to achieve more |
| Sharpen the Saw | Renew yourself physically, mentally, and spiritually |
| Paradigm | Your perception of something |
| Habit | Something you do without thinking about it |
| Effectiveness | Habitually getting great results over and over |
| Mirroring | The listening technique of repeating meaning |
| Traits of Win-Lose | Competing and Comparing |
| Mission Statement | States your purpose |
| Crossroads of life | A place where choices affect your future |
| The most important habit | Be Proactive |
| Reactive | Blame others - take no responsibility |