| A | B |
|---|
| Number of assessments in this unit | Two |
| Number of Pass criteria | Five |
| Number of Merit Criteria | Three |
| Number of Distinction Criteria | Two |
| Number outcomes there are to this unit | Four |
| The Number of rep types given in the content | Five |
| The first listed who reps have responsibility for | Customers |
| A situation - The first place of meeting clients | At airport |
| A situation - A fun days out | Excursions |
| Reps minimise risks by | Providing information at meetings |
| First social skill | Creating a rapport |
| Selling Skills | Up selling or highlighting features & benefits |
| First on Transfers | Welcome & Introductions |
| Documentation | Reports etc (all types) |
| Description will earn you a | Pass |
| A Comparision will earn you a | Merit |
| An analysis will earn you a | Distinction |
