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Service Management

Tools

A	B
Establish Goals	Group Process
Establish Objectives	Forecast Sales and Profits
Work cooperatively with other departments	New and used sales are biggest customers
Prepare and administer budget	Service Department should be an independent profit center of dealership
Attend Managers meetings	Service dept. is a separate business within dealership - new and used cars are clients and potential clients
Compliance	Federal, Local, Federal, OSHA, EPA
Ira	Sheier
Indiana	University

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