| A | B |
|---|
| Adverse Impact | Denying employment or advancement to members of protected classes |
| BAPP | Behavioral Accident Prevention Process |
| Behavioral Safety System | Identification of "at risk behaviors" through associate observation |
| Benchmarking | A method of improving performance by identifying and implementing best demonstrated practices either internally or externally |
| Best Practices | Processes, systems, or practices identified as the "best" at accomplishing their desired outcomes |
| Blocks of Work (BOW) | A tool used to facilitate change and work systems redesign |
| Business Reengineering | Fundamental change in the strategy and structure of a business |
| Capability | Qualities or abilities that can be used or developed |
| Collective Bargaining Agreement | A labor contract between a company and bargaining unit employees |
| Coaching | Improving associate performance through feedback and guidance |
| COBRA | Consolidated Omnibus Reconciliation Act |
| COLA | Cost of living adjustment |
| Competence | The knowledge, skills, and abilities required to perform a task or set of tasks (job) |
| Culture | The fundamental values, beliefs, behaviors, and patterns of thinking of an organization or group of people |
| Customer | A current or potential individual or group who requests, buys, and/or receives the services and products you provide |
| Dimension | A group of competencies within a domain |
| Empowerment | Involving associates in decisions which affect their work, and allowing them the authority and accountability for actions resulting from these decisions |
| Exit interview | An interview conducted when an associate leaves the company |
| Feedback | Information shared with an individual about past and present performance or activities to help guide future performance or activities |
| FORM G-293 | Form used to obtain approvals for associate movement, monitor affirmative action initiatives and track movement of salaried associates |
| FORM G-294 | Field/plant equivalent of the G295; used for obtaining approvals for all new hires, transfers & promotions. |
| Front End Analysis | Study of a problem or innovation to make decisions or recommendations about providing training or other next-step solutions |
| Gap Analysis | A method to identify the missing elements, resources, etc. between the current and desired state |
| GEMS | Goodyear Employee Management System |
| General Manager | A person who is responsible for and leader of all functions of a business |
| General Manager Model | A list of competencies expected of a general business leader in order to be successful |
| Global Company | A company whose business strategies are fully integrated and serve customers around the world |
| "GNAT" Patrol | Process of identifying and eliminating minor irritants in the workplace (e.g. broken drinking fountains) |
| I-9 Form | Employment Eligibility Verification Form - used to verify that persons are eligible to work in the United States |
| IBP | Individual Business Plan |
| IDP | Individual Development Plan |
| Informational Interview | A formal meeting between associates to learn about job responsibilities and explore areas of interest and future job possibilities |
| ISO 9000 | An international standard describing quality system requirements |
| Job Aid | A structured method for guiding performance of work |
| Job Safety Analysis | A hazard assessment for a set of job tasks |
| Job Task Analysis | All the major steps(tasks) and decisions involved in a job and the sequential relationships between them |
| Learning Company | An organization that facilitates the acquisition of knowledge comprehension or mastery to continuously transform itself |
| Learning to Learn | Learning to recognize what you need to know, what you don't know and determining how to acquire that knowledge |
| MBWA | Management By Walking Around |
| Mentor | Experienced associate who can give guidance, feedback, information and suggestions to less experienced associates |
| Training Needs Analysis | The systematic study of a problem to determine if training is required |
| NIOSH | National Institute for Occupational Safety and Health (research branch of OSHA) |
| OBT | Objective Based Training; outlines the training and incorporates them into the training design |
| OFCCP | Office of Federal Contract Compliance Programs |
| OSHA | Occupational Safety and Health Administration |
| P & I Agreement | Pension & Insurance Agreement |
| Paradigm | A set of implicit or explicit rules for how something works or should be done |
| Paradigm Shift | Breaking out of established ways of doing or seeing; challenging existing perspectives with the goal of improving |
| Personal Development | The process of helping associates identify and realize their full potential |
| Premium Pay | Pay at a rate of time and half, double, or triple time; usually paid for Saturday, Sunday, or holidays |
| Profit Sharing | Tying a portion of an associate's pay to the company's profitability |
| QS9000 | A quality standard incorporating ISO 9000 requirements and including additional business system requirements |
| SBU | Strategic Business Unit |
| SME | Subject Matter Expert |
| Staffing | All managed movement into, around, and out of an organization |
| Strategy | Patterns of decisions and actions taken to effectively and efficiently achieve a sustainable competitive advantage |
| SWOT Analysis | Strengths, Weaknesses, Opportunities, Threats - a tool used to facilitate change and work systems redesign |
| Synergy | A combined action or operation in which the creative output of a whole is greater than the sum of the individual contributions |
| Systems Thinking | Thinking in a way that acknowledges that all things somehow, someway, link and influence one another in all directions |
| Total Quality Management | Based on the principle that success depends on understanding and meeting customer needs, teamwork, and using scientific method and quality tools |
| Rated Capacity | The maximum working load permitted for a device |
| Powered Industrial Truck | A mobile power driven vehicle used to carry, push, pull, lift, stack, or tier material |
| Guardrail | A barrier erected to prevent associates from falling to a lower level |
| Electrically Nonconductive | Material that will not conduct electrical current |
| Occupational Injury | An injury resulting from a work accident or from an exposure involving a single incident in the work environment |
