| A | B |
|---|
| Inherent fault | A fault present at the time of purchase, eg error in design |
| Are all goods supposed to last 6 years? | No, that is the limit for bringing a Court case in England and Wales. |
| Reasonable time | The law does not specify a precise time, it will vary for most sales contracts |
| Do I only have rights for 30 days after purchase | No, it depends on circumstances. |
| Do I complain to the manufacturer? | No. You bought the goods from the trader, not the manufacturer. |
| Do I need a receipt to claim my rights? | No. However, it might not be unreasonable for some proof of purchase. |
| Can I claim a refund on sale items? | It depends why you want to return them. Faults high-lighted before purchase cannot be refunded. |
| What can I do if the retailer will not honour my rights? | Make a claim through the Small Claims Court. |
| Reversed burden of proof | For the first six months the consumer need not produce any evidence that a product was inherently faulty. |
| Must I accept a credit note instead of a refund? | Depends on why you want to return goods. If goods are faulty, you won't have to take a credit note. |
