| A | B |
|---|
| PARADIGM | Framework of behavior |
| RIGOR | Being accountable for promises and commitments--moving them forward to get results. |
| EMPOWERMENT | The authority to make decisions which make a difference to RTW. |
| VALUES | The moral and thical standards that are guidelines for what is done within RTW. |
| CULTURE | Shared values, beliefs characteristic of an organization (RTW). |
| COACHING | Motivating, encouraging and helping individuals improve performance. |
| PROMISES | Intended plans of action--a stated goal. |
| BY WHEN | Deadline date--establishes a time frame for a promise. |
| STRAIGHT TALK | Open and honest communication for performance feedback. |
| VISION | Symbolizes a central goal that the entire organization strives toward. |
| TEAM | Small number of people with complementary skills committed to a common purpose, goals and approach, holding each other accountable. |
| REQUESTING | Queries that generate commitment. |
| CACA | Issues or tension that inhibits working at high performance. |
