| A | B |
|---|
| Action | An attempt to answer or solve a service member-related situation |
| Activity Tracking | An application which collects other applications' usage statistics and creates graphic, textual, and table-like reports |
| Browse | The ability to move through available files. |
| Bulk | A series of cases or contacts, defined by SSN, which are generated at one time ; applies to soldiers only |
| Bundling | Ability to place a series of cases or contacts in a group container |
| Cache | Object stored in memory from a previous retrieval. |
| Case | An effort to answer/act on a inquiry or problem about a soldier or service member |
| CFP | An application that enables the user to create custom documents or merged files using document templates. |
| Commissary Cards | An application that produces cards or identification badges for use in base-shopping commissary locations |
| Contact | Any form of communication with or about a soldier or service member |
| Criteria | A set of information which can uniquely identify one or more service members |
| Customer | A requestor of information; general reference to a contact that is non-specific to what type of relationship to the soldier or service member |
| Day-to-day user | A person who uses the application typically with no additional access rites. |
| History | Information about past contacts or cases related to a particular user, service member, or customer |
| Icon | A graphic representation of an object, task, or application |
| Keyword | A term which serves as a way to identify a subset of existing contacts or cases |
| Manager | A set of features that are part of the Soldier Management System |
| Nested | A group of objects within a grouping |
| Office | A group of users who provide the same or related sets of services; identified by a unique symbol |
| Optic Jukebox | PERMS image storage location. |
