| A | B |
|---|
| Banner | Message that runs accross the top of the Passport Home Page and across the bottom of iCRM pages |
| Category | Area in iCRM to determine the type of call/email received. |
| CDB | Database for Sabre Merlin contracts. |
| Change requests | Form filled in and submitted to request changes in Passport documents. |
| COS Errors | Messages that report interface PCC errors in CMR/ZC01/Midas screen 89 |
| Cumulative Table Updates | Updates to the cumulative booking tables for VBI incentive measurements. |
| eRoom | Telefonica order placement room. |
| Hardware Token | Physical card that allows a user to access virtual private network. |
| Infosite | System used for retrieving information on Telefonica. |
| Internal Service Incident (iSI) | Separate area in iCRM where 605Help and other departments record issues from their customers. |
| IST tool | Integrated Sales Tool used by AEs/Sales to input contract negociations and consolidates functionality of the ROI, Auth Froms, Contracts, Amendments and Executive Summaries. |
| Kronos | Payroll system used for recording time worked. |
| Module | Area in the iSI to determine a specific sub issue of a Category. |
| Netmeeting | Communication tool that allows participants to share applications and meet over the internet. |
| Newsstand | Notification page used in Passport to alert all to important updates to Operations. |
| PBA062 | Administrative CIT/PBA screen which allows direct access to PBA/CIT screen creations, updates and changes. |
| PBA130 | Screen with list of European amendments for PCC or cluster |
| PBA300 | PBA maintenance utility screen menu containing Incentives. |
| PRODBATCH | User ID that is associated with any update made within SAP by programs/jobs. |
| Scorpion | System that records all Airline Bookings |
| Scusi/CDB | Scusi is the Sabre Merlin contract data base (CDB) interface. |
| SE17 | Table in SAP that displays all SAP activities of SAP accounts. |
| Second Level Support | Resource for 1st level support to utilize for further investigation into an issue that cannot be resolved. |
| Software token | Software version of VPN which allows a user access to a virtual private network. |
| Stellent | System used for housing all Passport documents, and where changes to these documents are made. |
| ZSSM17 | Table in SAP where order interface can be verified. |
