| A | B |
|---|
| diction | Choice of words-clearness. correctness or effectiveness. |
| enunciation | Making articulate, clear sounds. |
| inflection | Change in pitch or louness of the voice. |
| monotone | Words spoke in one unvaried key or pitch. |
| tactful | Having a sense of what to say or do to maintain good relations. |
| established patients | Patients who have been previously seen in the office. |
| wave scheduling | Allows a specified number of appointment slots to be defined as available at the same starting time, with patients being seen on a first come, first served basis. |
| double booking | Scheduling two patients for the same time. |
| bond paper | Durable, formal paper used for documents. |
| #10 envelopes | Business size envelopes used for letters |
| OCR | Optical character reader used by the post office to scan mail. |
| tickler file | A chronological file used as a reminder that something needs to be done on a certain date. |
| alphanumeric | Filing by combinations of letters and numbers. |
| screening | Evaluation of a Pt call for proper referal. |
| daily list of appointments | A list showing names of all patients who will be seen in one day. |
| progress appointments | Follow up appointments that monitor the progress of treatment. |
| referral | Determination by a physician that a Pt should see a specialist or subspecialist for a consultation. |
| database | Software application for sorting and summarizing large amounts of data. |
| spreadsheet | Software application for rows and columns of numbers and their calculations. |
| lead time | Delay between placing a purchase order and receiving the item. |
| problem oriented medical records | Organizing the medical record based on the patient's complaints. |
| source oriented medical record | Organizing the medical record by grouping information according to where it comes from and stores simular forms and reports together. |
