| A | B |
|---|
| TPS | Used at the Operational Level |
| MIS | Used at the Management Level |
| EIS | Used at the Strategic Level |
| DSS | used at the Knowledge Level |
| ERP | Enterprise Resource Planning System |
| OLTP | online transaction processing |
| Batch processing | Process transactions in groups |
| SCM | supply chain management system |
| CRM | customer relationship management system |
| SCM used to... | Track inventory and information |
| CRM used to... | Understand customer needs |
| ERP benefits... | Shared data, |
| MIS is used to... | Create various mgt reports |
| TPS is used to... | Capture data for business transactions |
| Goal of a TPS is to... | automate repetitive information processing activities |
| Data used in TPS | Transaction data, Master data |
| Detail report | List of individual transactions |
| Summary report | Roll-up of all transactions in condensed form |
| Exception report | Lists transactions that deviate from some rule |
| Ad hoc report | Prepared only once for specific purpose |
| MIS supports ____ decisions | Tactical |
| TPS supports _____ decisions | Operational |
| EIS suuports _____ decisions | Strategic |
| TPS type of processing | Low complexity, simple |
| EIS type of processing | Interactive |
| MIS type of processing | Routine reports, low-level analysis |
| Functional systems support... | Internal business activities |
| SCM and CRM support... | External business activities |
| Disadvantages of functional systems | Lack of integration; duplicate data |
| Disadvantages of ERP | Expensive; long implementation |
| CRM includes modules on... | Sales force automation; customer service |
| SCM includes modules on... | Collaborative product design;collaborative fulfillment |
| Technology used in SCM | EDI (electronic data interchange) |
| Cross-functional application to provide one view of the customer | CRM (customer relationship mgt) |
| CRM improve top-line _ initiatives | revenue enhancing |
| CRM support bottom line __ initiatives | cost reduction |
