| A | B |
|---|
| Advocacy | the art of persuading others. |
| Lobbying | a way to influence the lawmaking process. |
| initiative | a procedure that enables a certain number of votersto propose a law by petition. |
| referendum | when a legislativeact is reffered to voters for final approval or rejection. |
| recall elections | allow voters to remove elected officials from office. |
| Negotiation | the process by which people involved in a dispute talk to each other in order to reach a solution. |
| settlement | an agreement |
| arbitration | both parties agree to have another person listen to their arguments and make a decision for them |
| Mediation | a third party hears both sides of the story and helps settle there differences. |
| ombudspersons | investigates complaints and then helps the parties reach an agreement. |
