| A | B |
|---|
| Sender | The person who conveys an idea to a receiver |
| Receiver | The person who receives the message sent |
| Encoding | Converting an idea into words and gestures. |
| Decoding | Breaking down the message so it is understood. |
| Feedback | Comments, asking questions or reacting |
| Written messages | memos, letters, notes, advetisements, e-mail |
| Verbal Messages | speaking face to face, on the telephone with a person |
| Nonverbal messages | Communicating through body language and posture |
| Pictorial Messages | drawings, pictures and charts |
| Auditing | Choosing your words before you speak |
| Body Language | The way you express yourself using your body. |
| Body Posture | The way you hold your body when standing or sitting. |
| Gestures | Movements of the body, head, or hands. |
| Facial Expressions | Communicated through eyebrows, eyes, lips and facial tension. |
| Personal space | distance a person requires between himself and those with whom she is communicating |
| Communication Barrier | Anything preventing or obstructing the communication process |
| Examples of Communication Barriers | Noise, Pretending to listen, Interrupting, thinking ahead |
| Mixed Message | A discrepancy abetween the verbal and nonverbal message. |
| Noise | Outside interference (often loud). |
| Communication | The process by which information and ideas are transmitted from one person to another. |
