| A | B |
| appearance | The way someone or something looks |
| appropriate | right or acceptable for the situation |
| attitude | feelings or ideas about someone or something |
| calm | not excited or nervous; quiet |
| comfortable | at ease; feeling free from pain or discomfort |
| communication | to give information by speaking or writing |
| courtesy | politeness that shows consideration for other people or good manners |
| education | development of knowledge through a process of teaching and training |
| enthusiastic | having a strong feeling in favor of something; eagar |
| flexible | able to adjust to change |
| grooming | the act of making something neat and tidy |
| hire | when someone is given a job; to employ someone |
| impression | a feeling or idea about a person or thing |
| interview | a meeting where questions and answers used to find out information at a job |
| manners | a way of acting or behaving |
| nonverbal | a way of communicating without words |
| position | a job one is applying for |
| posture | a way of holding or carrying your head and body |
| resume | a summary of your academic and work history |
| verbal | communicated by words; spoken or related to speaking |