| A | B |
| ATM card | Automatic Teller Machine card |
| branch | individual bank office where customers do banking business |
| PIN validation | confirmation of identity by Personal Identification Number--customer's secret code--that allows performance of transactions |
| policy | general principle |
| supervisory approval | written or verbal O.K. or authorization given by person you report to at work |
| valid | legally sound |
| credit card receipt | paper given to customer proving that a credit card purchase was made |
| customer service representative | employee usually responsible for working with customers |
| merchandise | goods that may be bought or sold |
| pewter | a tin alloy with various other metals in it |
| attendance | presence at work |
| attitude | manner of carrying oneself; state of mind or feeling |
| company entry date | employment start date |
| job assignment | job title; job performed |
| punctuality | showing up for work on time |
| substandard | not satisfactory; not meeting minimum requirements |
| acronym | word formed from the initial letters of a name |
| alphabetize | to arrange in alphabetical/letter order |
| call letters | series of letters that identify a radio or TV station |
| filing unit | words or initials that determine alphabetical filing order |
| segment | part into which the whole can be divided |