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CLK	Angelica Suarez
Audible.com	Customer Care Trainer
http://audible.com
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My Quia activities and quizzes

How To Chat - The Audible Way

https://www.quia.com/quiz/4546423.html

Gift Center

https://www.quia.com/quiz/3750474.html

Member Benefits, GLG and Sales Quiz

https://www.quia.com/quiz/3750445.html

Amazon Device Offer

https://www.quia.com/quiz/3265273.html

CS Policies 2013

https://www.quia.com/quiz/3265280.html

Content Overview

https://www.quia.com/quiz/3265277.html

Anonymous Page Quiz

https://www.quia.com/quiz/3750361.html

Account

https://www.quia.com/quiz/3258210.html

BOT Test

https://www.quia.com/quiz/3265324.html

CSC Test

https://www.quia.com/quiz/3750997.html

Product Knowledge Certification

https://www.quia.com/quiz/3076507.html

Recommendations

https://www.quia.com/quiz/3750440.html

Registered User Quiz

https://www.quia.com/quiz/3750441.html

Retention Quiz

https://www.quia.com/quiz/3169405.html

Audible Manager

https://www.quia.com/quiz/3265302.html

Windows Media Player 11 and 12

https://www.quia.com/quiz/3265972.html

MAC Basics

https://www.quia.com/quiz/3265981.html

Audible for iPhone and iPad

https://www.quia.com/quiz/4038499.html

Android 1.5

https://www.quia.com/quiz/4282920.html

Audible for Windows Phone App

https://www.quia.com/quiz/3647855.html

Portable Devices

https://www.quia.com/quiz/3266014.html

Week 1: Soft Skills and Product Knowledge Certification

https://www.quia.com/quiz/1903547.html

Concierge Chat Service

https://www.quia.com/quiz/3360877.html

Audible on Kindle

https://www.quia.com/quiz/3265969.html

Remote Assistance and Tech Escalation

https://www.quia.com/quiz/3265999.html

Amazon 1-Click

https://www.quia.com/quiz/4612998.html

Tier 1- Audible For Kindle

https://www.quia.com/quiz/4496976.html

Troubleshooting

https://www.quia.com/quiz/4235484.html

Device Manager & Connectivity

https://www.quia.com/quiz/4226913.html

Disk Management & Drive Letters

https://www.quia.com/quiz/4227041.html

File Associations

https://www.quia.com/quiz/4227089.html

Internet Connectivity

https://www.quia.com/quiz/4227102.html

Internet Security

https://www.quia.com/quiz/4227145.html

Registry Editor

https://www.quia.com/quiz/4227207.html

Task Manager & Activity Monitor

https://www.quia.com/quiz/4227218.html

Internet Browser Functionality

https://www.quia.com/quiz/4227286.html

AU Transition

https://www.quia.com/quiz/4484078.html

File & Registry Permissions

https://www.quia.com/quiz/4227330.html

Mac OS X

https://www.quia.com/quiz/4227182.html

Windows Phone OS

https://www.quia.com/quiz/4227349.html

iOS

https://www.quia.com/quiz/4226755.html

iTunes and iPod

https://www.quia.com/quiz/3265908.html

Podcast

https://www.quia.com/quiz/3265903.html

Billing Systems

https://www.quia.com/quiz/4197821.html

Tier 1- Billing Systems

https://www.quia.com/quiz/4496998.html

Tier 1- Tech Final Test

https://www.quia.com/quiz/2352933.html

Tier II Tech Test - CLK

https://www.quia.com/quiz/4288934.html

Audible Contact Tenets (ACT)

https://www.quia.com/quiz/3774413.html

Audible 1-Click

https://www.quia.com/quiz/4730533.html

Email Training Certification

https://www.quia.com/quiz/3111213.html

Tier 1- Android App

https://www.quia.com/quiz/4521430.html

Tier 1- Audible Contact Tenets (ACT)

https://www.quia.com/quiz/4496997.html

Tier 1- Back Office Team Processes

https://www.quia.com/quiz/4496938.html

Tier 1- Billing Week Final Test

https://www.quia.com/quiz/4511842.html

Tier 1- Communications

https://www.quia.com/quiz/4498300.html

Tier 1- iOS Apps

https://www.quia.com/quiz/4496951.html

Tier 1- Mac Basics & iTunes

https://www.quia.com/quiz/4496953.html

Tier 1- Merge

https://www.quia.com/quiz/4496912.html

Tier 1- PURE Saves

https://www.quia.com/quiz/4496999.html

Tier 1- Recommendations

https://www.quia.com/quiz/4496960.html

Tier 1- Retention

https://www.quia.com/quiz/4496942.html

Tier 1- Soft Skills

https://www.quia.com/quiz/4496963.html

Tier 1- Windows 8 OS and Windows App

https://www.quia.com/quiz/4496980.html

Tier 1- Windows Basics

https://www.quia.com/quiz/4507461.html

Audible Kindle App Integration

https://www.quia.com/quiz/4759185.html

Kindle Unlimited

https://www.quia.com/quiz/4841433.html

CSC Dashboard

https://www.quia.com/quiz/4846060.html

Fire Phone

https://www.quia.com/quiz/4854201.html

Kindle Unlimited UK

https://www.quia.com/quiz/4857529.html

Billing Systems - UK Onboarding Non-tiered

https://www.quia.com/quiz/4896704.html

Back Office Team Processes - UK Onboarding Non-tiered

https://www.quia.com/quiz/4896703.html

Android OS - UK Onboarding Non-tiered

https://www.quia.com/quiz/4738697.html

Gen 7 Fire Tablet

https://www.quia.com/quiz/4938592.html

Search and Rescue

https://www.quia.com/quiz/4980143.html

Amazon Household

https://www.quia.com/quiz/5008797.html

Audible Member Giving

https://www.quia.com/quiz/5024559.html

Android OS

https://www.quia.com/quiz/5154611.html

Audible Manager

https://www.quia.com/quiz/5154673.html

Disk Managment Tool

https://www.quia.com/quiz/5154858.html

Uninstall & Clean Uninstall & Registry Editor

https://www.quia.com/quiz/5159772.html

DART Assistance Escalation Tool

https://www.quia.com/quiz/5264219.html

ACT

https://www.quia.com/quiz/5307942.html

Android

https://www.quia.com/quiz/5307733.html

Communications

https://www.quia.com/quiz/5312025.html

Fire Phone

https://www.quia.com/quiz/5312717.html

iOS

https://www.quia.com/quiz/5311765.html

Kindle Devices

https://www.quia.com/quiz/5311800.html

Kindle App

https://www.quia.com/quiz/5312703.html

Kindle Unlimited

https://www.quia.com/quiz/5313892.html

Mac Basics & iTunes

https://www.quia.com/quiz/5312739.html

Merge

https://www.quia.com/quiz/5312796.html

Recommendations

https://www.quia.com/quiz/5312917.html

Saves

https://www.quia.com/quiz/5313058.html

Soft Skills

https://www.quia.com/quiz/5313077.html

Technical FINAL

https://www.quia.com/quiz/5313102.html

Audible for Windows 8.1 Phone App

https://www.quia.com/quiz/5313787.html

Windows Basics

https://www.quia.com/quiz/5313860.html

Accounts & Billing FINAL

https://www.quia.com/quiz/5383478.html

Windows 10

https://www.quia.com/quiz/5385180.html

Troubleshooting

https://www.quia.com/quiz/5386961.html

Audible Manager

https://www.quia.com/quiz/5386950.html

iTunes

https://www.quia.com/quiz/5387006.html

Task Manager and Activity Manager

https://www.quia.com/quiz/5386980.html

File Associations

https://www.quia.com/quiz/5386954.html

Device Manager & Connectivity

https://www.quia.com/quiz/5386951.html

Disk Management & Drive Letters

https://www.quia.com/quiz/5386952.html

Uninstall & Clean Uninstall & Registry Editor

https://www.quia.com/quiz/5386984.html

Internet Browser Functionality

https://www.quia.com/quiz/5387012.html

Windows Phone OS

https://www.quia.com/quiz/5386985.html

iOS

https://www.quia.com/quiz/5386977.html

Android OS

https://www.quia.com/quiz/5386955.html

File & Registry Permissions

https://www.quia.com/quiz/5386953.html

Amazon Household

https://www.quia.com/quiz/5394260.html

Audible Channels

https://www.quia.com/quiz/5402800.html

Audible for Echo

https://www.quia.com/quiz/5325491.html

Audible for Fire OS 5 and Gen 8 Tablets

https://www.quia.com/quiz/5463462.html

Communications (UK)

https://www.quia.com/quiz/5467551.html

Soft Skills (UK)

https://www.quia.com/quiz/5467533.html

Customer Perspective (UK)

https://www.quia.com/quiz/4830054.html

Customer Service Central (UK)

https://www.quia.com/quiz/5467550.html

Contra (UK)

https://www.quia.com/quiz/5467556.html

Merge (UK)

https://www.quia.com/quiz/5467557.html

Billing Systems (UK)

https://www.quia.com/quiz/5467555.html

BOT/Escalation Process (UK)

https://www.quia.com/quiz/5467552.html

Audible Cloud Player

https://www.quia.com/quiz/4514143.html

Dynamic Challenge Questions

https://www.quia.com/quiz/4309609.html

MOA - (UK)

https://www.quia.com/quiz/5471700.html

Mac Basics & iTunes - (UK)

https://www.quia.com/quiz/5471832.html

Audible for Windows 8.1 Phone - (UK)

https://www.quia.com/quiz/5471831.html

Retention - (UK)

https://www.quia.com/quiz/5471810.html

Saves - (UK)

https://www.quia.com/quiz/5471827.html

Account & Billing Final (UK)

https://www.quia.com/quiz/5472033.html

Windows Basics - (UK)

https://www.quia.com/quiz/5471829.html

iOS - (UK)

https://www.quia.com/quiz/5472096.html

Android - (UK)

https://www.quia.com/quiz/5472089.html

Fire Phone - (UK)

https://www.quia.com/quiz/5472095.html

Kindle Devices - (UK)

https://www.quia.com/quiz/5472092.html

Kindle App - (UK)

https://www.quia.com/quiz/5472091.html

Technical FINAL - (UK)

https://www.quia.com/quiz/5472097.html

Customer Perspective

https://www.quia.com/quiz/5314038.html

Billing Systems

https://www.quia.com/quiz/5311855.html

Audible for Echo

https://www.quia.com/quiz/5487013.html

DART Assistance Escalation Tool

https://www.quia.com/quiz/5487029.html

MOA

https://www.quia.com/quiz/5487027.html

Module 10 to 15 - Tier 2 & SNR

https://www.quia.com/quiz/5427491.html

Module 16 to 20 - Tier 2 & SNR

https://www.quia.com/quiz/5428632.html

Module 1 to 5 - Tier 2 & SNR

https://www.quia.com/quiz/5428857.html

Contra

https://www.quia.com/quiz/5312086.html

CSC Dashboard

https://www.quia.com/quiz/5312116.html

Customer Service Central

https://www.quia.com/quiz/5312880.html

Retention

https://www.quia.com/quiz/5312968.html

Escalation Ticket Process

https://www.quia.com/quiz/5311947.html

Android Auto

https://www.quia.com/quiz/5536008.html

MOA

https://www.quia.com/quiz/5361659.html

Email Structure: Activity 1

https://www.quia.com/quiz/5646057.html

Email Structure: Activity 2

https://www.quia.com/quiz/5649703.html

Email Structure: Activity 4

https://www.quia.com/quiz/5649738.html

Email Structure: Final Activity

https://www.quia.com/quiz/5649953.html

Email Structure: Activity 3

https://www.quia.com/quiz/5656410.html

Audible on Amazon AU

https://www.quia.com/quiz/5662797.html

Final Quiz: Email Structure - 2016

https://www.quia.com/quiz/5697274.html

Clips & Channels

https://www.quia.com/quiz/5787424.html

Audible - Send this Book

https://www.quia.com/quiz/5844718.html

Windows 10

https://www.quia.com/quiz/5848227.html

Windows 10 - (UK)

https://www.quia.com/quiz/5857467.html

Send this Book - Windows 10

https://www.quia.com/quiz/5856618.html

Kindle NLN

https://www.quia.com/quiz/5881806.html

Module 6 to 9 - Tier 2 & SNR

https://www.quia.com/quiz/5892823.html

Clips International Launch Quiz

https://www.quia.com/quiz/5892822.html

Clips US Refresher Quiz

https://www.quia.com/quiz/5902294.html

Audible Channels Subscription

https://www.quia.com/quiz/5920301.html

Audible on Fire TV

https://www.quia.com/quiz/5922764.html

Security Verification Refresher Training Quiz

https://www.quia.com/quiz/5949203.html

3 Ways to Access Audible Channels

https://www.quia.com/quiz/5973166.html

Audible Channels for Prime Scavenger Hunt

https://www.quia.com/quiz/5989434.html

PURE Saves Quiz

https://www.quia.com/quiz/4377602.html

Audible - Enhanced Authentication in CSC

https://www.quia.com/quiz/6016852.html

Send this Book - International Launch

https://www.quia.com/quiz/6035668.html

CSC Chat Clippings - November 2016

https://www.quia.com/quiz/6065578.html

Modules 6 to 9 - Tier 2 and SNR Quiz_November 2016

https://www.quia.com/quiz/6075127.html

Channels for Fire Tablets: PRE-ASSESSMENT

https://www.quia.com/quiz/6094117.html

Channels for Fire Tablets: QUIZ

https://www.quia.com/quiz/6094121.html

Assistance Request Process - Boost #1

https://www.quia.com/quiz/6133828.html

Assistance Request Process - Boost #2

https://www.quia.com/quiz/6133865.html

Assistance Request Process

https://www.quia.com/quiz/6140753.html

New Hire Training US Final

https://www.quia.com/quiz/6060178.html

Audible - Merging vs Consolidating Accounts - Boost #1

https://www.quia.com/quiz/6190846.html

Audible - Merging vs Consolidating Accounts - Boost #2

https://www.quia.com/quiz/6190948.html

Kindle

https://www.quia.com/quiz/6179010.html

QUIZ 3 - 2017 Tech Training

https://www.quia.com/quiz/6286994.html

Saves & Cancellations

https://www.quia.com/quiz/6293020.html

Account Security

https://www.quia.com/quiz/6298148.html

3 Ways to Access Audible Channels

https://www.quia.com/quiz/6301885.html

Customer Service Central Test (UK)

https://www.quia.com/quiz/6310880.html

Saves & Cancellations - (UK)

https://www.quia.com/quiz/6314560.html

Account Security (UK)

https://www.quia.com/quiz/6318420.html

Audible Tech Training - FINAL ASSESSMENT

https://www.quia.com/quiz/6286995.html

Account Security (AU)

https://www.quia.com/quiz/6430581.html

Android (AU)

https://www.quia.com/quiz/6430586.html

Audible for Echo (AU)

https://www.quia.com/quiz/6430587.html

Billing Systems (AU)

https://www.quia.com/quiz/6430593.html

Contra (AU)

https://www.quia.com/quiz/6430588.html

Customer Perspective (AU)

https://www.quia.com/quiz/6430594.html

Customer Service Central (AU)

https://www.quia.com/quiz/6430595.html

Escalation Ticket Process (AU)

https://www.quia.com/quiz/6430596.html

iOS (AU)

https://www.quia.com/quiz/6430589.html

Kindle App (AU)

https://www.quia.com/quiz/6430590.html

Kindle Devices (AU)

https://www.quia.com/quiz/6430611.html

Mac Basics & iTunes (AU)

https://www.quia.com/quiz/6430612.html

MOA (AU)

https://www.quia.com/quiz/6430613.html

New Hire Training US Final (AU)

https://www.quia.com/quiz/6430599.html

Saves & Cancellations (AU)

https://www.quia.com/quiz/6430600.html

Windows 10 (AU)

https://www.quia.com/quiz/6430614.html

Windows Basics (AU)

https://www.quia.com/quiz/6430615.html

Audible - Channels Lite (Introduction of Audio Shows)

https://www.quia.com/quiz/6525783.html

Audible - Romance Package

https://www.quia.com/quiz/6533465.html

Audible CS – Kindle Oasis – Knowledge Check

https://www.quia.com/quiz/6534934.html

The Coach’s Guide to Supporting Audible Audio Shows (Channels Lite)

https://www.quia.com/quiz/6561762.html

Android OS

https://www.quia.com/quiz/4226894.html

Catch All Refresher - US - December 2017

https://www.quia.com/quiz/6604301.html

Catch All Refresher - AU / CA - December 2017

https://www.quia.com/quiz/6604229.html

Catch All Refresher - UK - December 2017

https://www.quia.com/quiz/6604199.html

Audible Audio Shows - UK Marketplace Launch

https://www.quia.com/quiz/6658549.html

Catch All Refresher - AU & CA - February 2018

https://www.quia.com/quiz/6685673.html

Catch All Refresher - UK & US - February 2018

https://www.quia.com/quiz/6687104.html

Updates to Device Tab

https://www.quia.com/quiz/6779366.html

Audible + Sonos Launch for CA Marketplace

https://www.quia.com/quiz/6788949.html

Audible + Sonos Launch for UK Marketplace

https://www.quia.com/quiz/6788954.html

Audible + Sonos Launch for US Marketplace

https://www.quia.com/quiz/6788938.html

Catch All Refresher - UK - May 2018

https://www.quia.com/quiz/6849422.html

Catch All Refresher - US - May 2018

https://www.quia.com/quiz/6849428.html

Catch All Refresher - CA - May 2018

https://www.quia.com/quiz/6849498.html

Catch All Refresher - AU - May 2018

https://www.quia.com/quiz/6849539.html

GDPR Training

https://www.quia.com/quiz/6855277.html

Windows 10 - Blended Tech Quiz

https://www.quia.com/quiz/6621740.html

ACX Initial Training - Quiz 1 - 2018

https://www.quia.com/quiz/6879513.html

Audible Audio Shows (AU)

https://www.quia.com/quiz/6893645.html

Consolidation

https://www.quia.com/quiz/6897505.html

Consolidation Process

https://www.quia.com/quiz/6897895.html

Audible Originals Membership Benefit Quiz - 2018

https://www.quia.com/quiz/6899698.html

Alexa Wrap-Up Code Updates - September 2018

https://www.quia.com/quiz/6907607.html

Catch All Refresher - US - October 2018

https://www.quia.com/quiz/6938870.html

Catch All Refresher - UK - October 2018

https://www.quia.com/quiz/6938880.html

Catch All Refresher - CA - October 2018

https://www.quia.com/quiz/6942176.html

NHT US - Chapter 6 Quiz

https://www.quia.com/quiz/6993018.html

NHT US - Account Security Refresher Quiz

https://www.quia.com/quiz/6993849.html

NHT US - Final Exam

https://www.quia.com/quiz/6993860.html

CSC Universal Search Feature Quiz

https://www.quia.com/quiz/7003657.html

Gift a Title

https://www.quia.com/quiz/7007332.html

Huddle Helper - Comp Accounts and Security Verification

https://www.quia.com/quiz/7047011.html

Alien

https://www.quia.com/quiz/7066475.html

Catch All Refresher - AU - January 2019

https://www.quia.com/quiz/7069264.html

Catch All Refresher - UK - January 2019

https://www.quia.com/quiz/7069258.html

Catch All Refresher - CA - January 2019

https://www.quia.com/quiz/7069268.html

Tech Training - Quiz 2

https://www.quia.com/quiz/7100321.html

Tech Training - Cumulative Assessment

https://www.quia.com/quiz/7100296.html

Audible on Alexa Refresher (UK/AU/CA)

https://www.quia.com/quiz/7118889.html

Catch All Refresher - US - January 2019

https://www.quia.com/quiz/7068978.html

Audible on Alexa Refresher (US)

https://www.quia.com/quiz/7083281.html

Concierge Escalation Process

https://www.quia.com/quiz/7218148.html

Credit Redemption on iOS

https://www.quia.com/quiz/7225935.html

Handling the California Class Action Settlement

https://www.quia.com/quiz/7225937.html

Credit Expiration Model

https://www.quia.com/quiz/7225975.html

Ticket Escalation Best Practices - Refresher Training 2019

https://www.quia.com/quiz/7251867.html

Outbound Calling Overview Video

https://www.quia.com/quiz/7262084.html

Tier 2 Upskill Assessment - EWR 2017

https://www.quia.com/quiz/6194811.html

QUIZ 1 - 2017 Tech Training

https://www.quia.com/quiz/6283247.html

Audible Escape KC Document Confirmation

https://www.quia.com/quiz/7301184.html

Credit Redemption and Subscription Purchase on iOS

https://www.quia.com/quiz/7320565.html

DART and Unknown Charges refresher

https://www.quia.com/quiz/7380422.html

Avoiding Escalations

https://www.quia.com/quiz/7388630.html

Tech Training - Quiz 1

https://www.quia.com/quiz/7076616.html

September Assessment (US)

https://www.quia.com/quiz/7398535.html

September Assessment (UK)

https://www.quia.com/quiz/7398538.html

September Assessment (AU)

https://www.quia.com/quiz/7398539.html

Request to Clear DCQ - US & CA

https://www.quia.com/quiz/7452178.html

Request to Clear DCQ - UK, IN & AU

https://www.quia.com/quiz/7453146.html

Audible for Schools: Identifying and Transferring Contacts

https://www.quia.com/quiz/7449909.html

CSC - Add or Remove Credit Cards

https://www.quia.com/quiz/7470923.html

Audible Suno

https://www.quia.com/quiz/7477917.html

Audible Suno - Refresher

https://www.quia.com/quiz/7524930.html

Exclusive Audible App Features Quiz

https://www.quia.com/quiz/6566498.html

EWR New Hire Tech Quiz 2021

https://www.quia.com/quiz/7638271.html

Active Listening Assessment 2020

https://www.quia.com/quiz/7638273.html

Audible Challenge

https://www.quia.com/quiz/7642362.html

Audible Stories

https://www.quia.com/quiz/7653888.html

CLK Audible Roadshow Pre-assessment

https://www.quia.com/quiz/7777336.html

CLK Audible Roadshow Post-assessment

https://www.quia.com/quiz/7777404.html

CLK Communications Training Pre-assessment

https://www.quia.com/quiz/7778905.html

Last updated 2021/03/24 11:25:14 EDT

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