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Audible Training
Audible.com
http://audible.com
Newark, NJ 07102
United States
Phone: 9738200400
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Customer Care Sharepoint
Classes
Audible AU
Audible FR
Audible.IT
Class 24
Class 31
Class 40
Class 42
Class 58
CLK
DAK - CA
DAK - IN
EWR
EWR - retired users
IBX - Tier 2 UK Phones
Interns
JAM-UK
Non Assign
Rehire
RSVP - UK
SJO
SJO - Inactive staff
SJO - Tier 2 Assesment
SJO Crossover ww10
Social/ECR Assessment
TELUS WAVE 1
TELUS WAVE 10
TELUS WAVE 11
TELUS WAVE 12
TELUS WAVE 13
TELUS WAVE 14
Telus Wave 15
TELUS WAVE 2
TELUS WAVE 3
TELUS WAVE 5
TELUS WAVE 6
TELUS WAVE 7
TELUS WAVE 8
TELUS WAVE 9
UK 2014 Onboading - non-tiered
Virtual Candidates
Wave 17
Activities
Alexa Utterances Game
Customer Service (Ch. 4 ProStart Yr. 2)
Quizzes
2018 ACX Initial Training
ACX Initial Training - Practice Responses
2019 Tech_EWR
Tech Training - Quiz 2
ACX - Initial Training
ACX Introduction
ACX Soft Skills
ACX Tools & Processes
Archived Tests
Account
Amazon Device Offer
Anonymous Page Quiz
Audible for Blackberry
Audible For Kindle & Gen 6 - UK Onboarding Non-tiered
Audible for Windows Phone App
Audible Manager
Audible on Kindle
Audible.com Main Site
Back Office Team Processes - UK Onboarding Non-tiered
Billing Systems - UK Onboarding Non-tiered
BOT Test
Changing Drive Letters
Contra - UK Onboarding Non-tiered
CS Policies 2013
CSC Test
CSC -UK Onboarding Non-tiered
Customer Care and Soft Skills
Customer Perspective -UK Onboarding Non-tiered
Email Training Certification
Gen 6 Kindle - (copy)
Gift Center
Kindle - UK Onboarding Non-tiered
MAC Basics
Member Benefits, GLG and Sales Quiz
Mobile Apps and Mobile Store
New Hire - 90 Day Follow Up Quiz
Permissions (Registry and Folder)
Permissions (Registry and Folder) - UK Onboarding Non-tiered
Podcast
Portable Devices
Product Knowledge Certification
Promotions
Recommendations
Recommendations - UK Onboarding Non-tiered
Registered User Quiz
Remote Assistance & Tech Escalation - UK Onboarding Non-tiered
Remote Assistance and Tech Escalation
Retention - UK Onboarding Non-tiered
Retention Quiz
Share and Give: Gift Center
Tier 1- Android App - (UK)
Tier 1- Audible Contact Tenets (ACT) - (UK)
Tier 1- Audible For Kindle
Tier 1- Audible For Kindle - (UK)
Tier 1- Back Office Team Processes
Tier 1- Back Office Team Processes - (UK)
Tier 1- Billing Systems - (UK)
Tier 1- Billing Week Final Test - (UK)
Tier 1- Communications - (UK)
Tier 1- Contra
Tier 1- Contra - (UK)
Tier 1- CSC
Tier 1- CSC - (UK)
Tier 1- Customer Perspective
Tier 1- Customer Perspective - (Retake)
Tier 1- iOS Apps - (UK)
Tier 1- Mac Basics & iTunes
Tier 1- Mac Basics & iTunes - (UK)
Tier 1- Merge
Tier 1- Merge - (UK)
Tier 1- PURE Saves - (UK)
Tier 1- Recommendations
Tier 1- Recommendations - (UK)
Tier 1- Retention
Tier 1- Retention - (copy)
Tier 1- Retention - (UK)
Tier 1- Soft Skills
Tier 1- Soft Skills - (UK)
Tier 1- Tech Final Test
Tier 1- Tech Final Test - (UK)
Tier 1- Windows 8 OS and Windows App
Tier 1- Windows 8 OS and Windows App - (UK)
Tier 1- Windows Basics - (UK)
Training Refresher - Follow Up Quiz
UK Permissions (Registry and Folder)
UK Remote Assistance and Tech Escalation
UK Week 1: Soft Skills and Product Knowledge Certification
UK Week 2: Technical Skill Certification
Week 1 Test: Account & Billing Test - UK Onboarding Non-tiered
Week 2 TEST: Tech Week - UK Onboarding Non-tiered
Windows 8 OS and Windows App - UK Onboarding Non-tiered
Windows 8 PC and Tablet Operating System and App
Windows Media Player 11 and 12
Billing
Anonymous Page Quiz - (copy)
Content Overview - (copy)
Gift Center - (copy)
Member Benefits, GLG and Sales Quiz - (copy)
Product Knowledge Certification - (copy)
Registered User Quiz - (copy)
Concierge Training
Concierge Chat Service
Initial Training Final Test
Week 1: Soft Skills and Product Knowledge Certification
NHT - Cornerstone - EWR ONLY
Android
New Hire Training US Final
NHT Audible AU 2017 - 2018
Android (AU)
NHT Audible UK 2016-2018
Android - (UK)
Audible for Windows 8.1 Phone - (UK)
Communications (UK)
Customer Perspective (UK)
Customer Service Central (UK)
iOS - (UK)
Kindle Devices - (UK)
MOA - (UK)
Retention - (UK)
Saves - (UK)
Soft Skills (UK)
Soft Skills (UK) - (copy)
Technical FINAL - (UK)
Windows 10 - (UK)
NHT Audible UK 2019
NHT UK - Final Exam
NHT Audible US 2016-2018
Android
Android - Blended Tech Quiz
New Hire Training US Final
NHT Cornerstone Chapters: EWR ONLY
NHT EWR - Final Exam
NHT for Audible US (Oct 2018)
NHT US - Final Exam
Sales Chat JKQ
JKQ - June 2015
Team Jeanne JKQ
March JKQ
Tier -2/Tech Training Quizzes: 2016
Module 1 to 5 - Tier 2 & SNR
Module 10 to 15 - Tier 2 & SNR
Alien
Catch All Refresher - US - October 2018
CSC - Add or Remove Credit Cards
Gen 6 Kindle
How To Chat - The Audible Way
Kindle NLN
Kindle Unlimited
Kindle Unlimited UK
Surveys
2015 NHT UK Surveys
MOA Training - (UK)
NHT - Audible for Android - (UK)
NHT - Audible for Fire Phone - (UK)
NHT - Audible for iOS - (UK)
NHT - Audible for Kindle App - (UK)
NHT - Audible for Kindle Devices - (UK)
NHT - Audible for Windows Phone - (UK)
NHT - Billing Systems - (UK)
NHT - BOT (Escalation Process) - (UK)
NHT - Communications - (UK)
NHT - Contra - (UK)
NHT - CSC ILT Session - (UK)
NHT - Customer Perspective (UK)
NHT - iTunes - (UK)
NHT - Mac Basics - (UK)
NHT - Merge Process - (UK)
NHT - Remote Assistance - (UK)
NHT - Retention - (UK)
NHT - Saves - (UK)
NHT - Soft Skills - (UK)
NHT - Windows Basics - (UK)
NHT - Wizard Escalation - (UK)
NHT - WS4V & Immersion Reading - (UK)
2015 NHT US Surveys
NHT - Amazon Echo
NHT - Amazon Household
NHT - Audible for Android
NHT - Audible for Fire Phone
NHT - Audible for iOS
NHT - Audible for Kindle App
NHT - Audible for Kindle Devices
NHT - Audible for Windows Phone
NHT - Audible Purchases
NHT - Billing Systems
NHT - BOT (Escalation Process)
NHT - Communications
NHT - Contra
NHT - Creating an Account and Signing In
NHT - CSC - Account Details
NHT - CSC - Customer Issue Manager
NHT - CSC - The Home Page
NHT - CSC - The Knowledge Center
NHT - CSC Dashboard
NHT - CSC ILT Session
NHT - DART
NHT - iTunes
NHT - Kindle Unlimited
NHT - Mac Basics
NHT - Merge Process
NHT - Navigating Audible - The Registered Experience
NHT - Remote Assistance
NHT - Retention
NHT - Saves
NHT - Soft Skills
NHT - The Audible Cloud Player
NHT - Windows 10
NHT - Windows Basics
NHT - Wizard Escalation
NHT - WS4V & Immersion Reading
NHT- ACT
NHT- Audible Content Key Terms
NHT- Audible Membership Plans & Benefits
NHT- Customer Care Culture
NHT- Navigating Audible - The Anonymous Experience
NHT- The Audible Experience
2016-2017 NHT US/UK/AU Surveys
End of Training Survey - NHT AU 2017
End of Training Survey - NHT UK 2017
End of Training Survey - NHT US 2016
End of Training Survey - NHT US 2017
End of Training Survey - NHT US (Pilar SJO1732)
2018 NHT US/UK/AU Surveys
Cornerstone - Buddy Survey - EWR ONLY
End of Training Survey - NHT 2019
End of Training Survey - NHT US 2018 - Telus Wave 1
BOOKed SJO
Booked - Emotional Intelligence
Booked - Handling Difficult Interactions!
Booked - Radical Candor
Booked - Radical Candor 2
Booked - The 360-Degree Leader
Booked - Time Management
DAK Training - October 2015
Final Training Evaluation Form - Tier 2 Training - DAK - OCT 2015
Training Evaluation Form - Tier 2 Training - DAK - OCT 2015 - DAY 4
Training Evaluation Form - Tier 2 Training - DAK - OCT 2015 - DAY 5
Training Evaluation Form - Tier 2 Training - DAK - OCT 2015 - DAY1
Training Evaluation Form - Tier 2 Training - DAK - OCT 2015 - DAY2
Training Evaluation Form - Tier 2 Training - DAK - OCT 2015 - DAY3
QI Surveys
Post Coaching Feedback - ACT Form
2017 BSL 8月アンケート
2019 Tech Training Evaluation - Facilitation & Content
3 Ways to Access Audible Channels Survey
A New Approach to Cancellation
ACX Training Evaluation - Facilitation & Content - INFO QUEUE
ACYL Romance Package Training Survey
Ascend Feedback Survey
AU New Membership Plans
Audible - Future Cancel for Email
Audible - Romance Package - Survey
Audible Audio Shows - UK Marketplace Launch
Audible CA NHT US 2017
Audible CA Refresher Knowledge Check Survey
Audible Channels
Audible Channels Lite Training Survey
Audible Channels Lite Training Survey - EWR
Audible Channels Subscription
Audible Channels Subscription - Follow-Up Survey
Audible Channels: UK Launch Survey
Audible Communication Training
Audible Concierge Specialist Training Workshop
Audible Concierge Specialist Training Workshop - (sites)
Audible CS - Kindle Oasis - Survey
Audible CS Global Learning Summit
Audible Customer Care - Getting To Know You!
Audible Customer Support via Alexa Devices
Audible for Echo
Audible for FOS 5 & Fire Tablets
Audible for Schools Post-Training Survey
Audible IN NHT US 2018
Audible Latino
Audible New Lead / Supervisor Training
Audible on Alexa
Audible on Alexa DemoFest
Audible on Alexa Refresher (UK/AU/CA)
Audible on Alexa Refresher (US)
Audible on the Amazon Echo - CA
Audible Originals Membership Benefit Survey - 2018
Audible Suno
Audible Suno - EWR & SJO
Audible Suno - Refresher
Base Camp Feedback Survey
Bite-Sized Learning Survey
BSL for JULY 2019
BSLs for August 2017
BSLs for August 2017 - DAK/CLK Email
BSLs for July 2017
BSLs for June 2017
BSLs for MARCH 2018
BSLs for May 2017
BSLs for November 2017
BSLs for October 2017
BSLs for September 2017
California Class Action Settlement
CAS NHT Survey
Changes to Audible Channels
Chat Training - EWR Aug/Sept 2016
Clips Survey
CLK QAT Training Feedback
Coaching Capabilities Builder Training Survey
Concierge Escalation Process
Concierge Learning Community Session
Concierge Ongoing Learning Questionnaire
Concierge Training WW15
Credit Redemption and Subscription Purchase on iOS
CSC Universal Search Feature Survey
Customer Connect
Customer Escalations - Sales & Promos Training Workshop
Customer Experience Experts - On-boarding
DART
DART - Sales & Promos Training Workshop
DART Assistance - Website Issues Workshop
DART Questionnaire
DART Questionnaire - CLK
DART Questionnaire - DAK
DART Questionnaire - EWR
DART Questionnaire - IBX
DART Questionnaire - SJO
DART Questionnaire - TLV
Driving Customer Action
eLearning Survey
Elevate Feedback Survey
Email to Phone - Cancellations & QAC Survey
Email-tiquette: Post-Training Survey
Executive Care Team - On-boarding
GCC - Virtual Session
Gemba Training
Handling Cancellations in the CA Marketplace
Huddle Helper - Comp Accounts and Security Verification - For Facilitators
ILT Training Survey
July 2015 Training Class - eLearning Feedback
Kindle App with New Features Survey
KM Focus Group
KM Focus Group - Q3
MOA Training
Nomination Form for Contact Hall of Fame
Post Coaching Feedback
Post-Contact Follow-Up Emails Workshop - All Sites
Post-training Follow Up Alert: Audible Originals Membership Benefit
Premier Customer Care - Session Evaluation
Premier Customer Care - Session Evaluation - (copy)
Prometheus
Prometheus - EWR Expansion
Prometheus - Post Launch Survey
Prometheus - SJO Launch
Security Refresher Training Survery
Send this Book - Windows 10 Survey
SNR Training Evaluation Form
Survey for Audible for iOS v2.5 Training and Simulator
Survey for Audible for Windows Phone App Training & Simulator
Talking About Audible - Part 1
Talking About Audible - Part 2
Talking About Audible - Part 3
Tech Training Self-Assessment
The Coach’s Guide to Supporting Audible Audio Shows (Channels Lite)
Ticket Escalation Best Practices - Refresher Training 2019
Training Evaluation Form
Training Evaluation Form - New Email Structure
Training Evaluation Form - NHT Sept 2015
Training Evaluation Form- New Hire
Training Feedback
Visual Design Guidelines and Best Practices for Learning and Development - Presentation
Windows 10
Word Feedback Survey
Workday Training Survey
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