Concierge Escalation Process

This survey needs to be taken once you have gone through the 'Concierge/ Escalation Process' KC reference document


  1. The process for escalation described in the KC reference 'Concierge / Escalation Process' covers all scenarios and is easy to understand

    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. As a Concierge Specialist, I feel confident using this process to manage escalations to BOT/Tier 3

    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. If you have any questions about the process, please share in the space below


  1. Do you have any other comments? Please share in the space below





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