Audible Channels

Please complete this survey after taking the Audible Channels training.


A red asterisk (*) indicates required questions.

At which call center are you located? (Please use the abbreviation for the location of your center, for example, EWR for Newark, NJ or JAM for Jamaica) If you're unsure, please confirm with a trainer or supervisor. *


On the scale below, please indicate your experience accessing the Audible Channels training on KNET: *
I did not encounter difficulty when accessing the training on KNET.
It was difficult to access the training and simulator on KNET. The directions were not clear. (If you select this rating, using the comment box below, please indicate any issues you encountered and which aspects of the directions were not clear)


Add any additional comments for the above question here:


On the scale below, please rate the way the content was explained and presented within the module:*
The information was presented very well.
The information was presented somewhat well (if you select this rating, using the comment box below, please indicate how the presentation/ explanation of the content could’ve been improved)
The information wasn’t presented well (if you select this rating, using the comment box below, please indicate how the presentation/ explanation of the content could’ve been improved)


Add any additional comments for the above question here:


Do you have any questions about Audible Channels that we did not answer within the training module or the KC doc? If so, please list out your questions in the comment box below:


On the scale below, based on the training provided, indicate how confident you are supporting Audible Channels on a contact: *
I am very confident and believe I can handle the contact while referencing the Audible Channels related KC docs.
I feel somewhat confident and will be able to manage myself through the contact while referencing the Audible Channels related KC docs.
I do not feel confident and would like additional training (if you select this option, using the comment box below, please indicate the specific areas/features on which you would like additional training)


Add any additional comments for the above question here:





Audible Training
Audible.com
Newark, NJ