Training Evaluation Form - NHT Sept 2015

Upon completion of the course, agents are to complete this evaluation form. Completing this form will assist the Training Department in assessing whether or not this learning activity is the best approach for the training need. Please circle the response below which best describes your assessment of the training.

Please use this rate scale:

1- Strongly Disagree
2- Disagree
3- Cannot Decide
4- Agree
5- Strongly Agree


A red asterisk (*) indicates required questions.

  1. What is the name of your trainer?*


  1. Course Evaluation

            1 2 3 4 5      
      The course content matched the learning objectives.  Strongly Disagree Strongly Agree  
      The course length was sufficient to deliver the content.  Strongly Disagree Strongly Agree  
      The course design (i.e., materials and learning activities) encouraged my participation in the class Strongly Disagree Strongly Agree  
      The course provided opportunities to practice and reinforce what was taught.  Strongly Disagree Strongly Agree  
      The course information was at an appropriate level to understand the learning objectives. Strongly Disagree Strongly Agree  


  1. Instructor Evaluation

            1 2 3 4 5      
      The instructor was prepared for class. Strongly Disagree Strongly Agree  
      The instructor was knowledgeable about the course content. Strongly Disagree Strongly Agree  
      The instructor was responsive to questions and other needs. Strongly Disagree Strongly Agree  
      The instructor presented the content in an interesting manner. Strongly Disagree Strongly Agree  
      The instructor encouraged a participatory and interactive learning environment. Strongly Disagree Strongly Agree  


  1. Training Benefit

            1 2 3 4 5      
      I needed training on this topic. Strongly Disagree Strongly Agree  
      The training was relevant to improving the knowledge/skills I need to accomplish my job. Strongly Disagree Strongly Agree  
      I believe the practical exercises were good simulations of the tasks that I actually perform on my job. Strongly Disagree Strongly Agree  
      There was more than one training style used that was conducive to my learning style (i.e. instructor led training, e-learning, and/or interaction). Strongly Disagree Strongly Agree  


  1. Overall*

            1 2 3 4 5      
      Overall, I am satisfied with the training course. Strongly Disagree Strongly Agree  
      Overall, I am satisfied with the instructor(s). Strongly Disagree Strongly Agree  


  1. When you receive technical questions while on the phone with a customer, what resources do you use to answer them? (Check all the apply)*
    KC reference documents
    Audible.com Help Center documents
    KC blurbs
    Device simulators found in the KC
    I asked my neighbor or a lead for the answer
    My own device (personal mobile device, tablet, etc.)
    I googled the answer


  1. Additional Comments:*





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