A New Approach to Cancellation


A red asterisk (*) indicates required questions.

  1. Which Call Center do you work at?*
    EWR
    CLK
    DAK
    SJO
    IBX


  1. Please indicate your experience accessing the "A New Approach to Cancellations" training materials.*
    I did not encounter difficulty when accessing the training materials on CSTC
    It was difficult to access the training materials on CSTC. The directions were not clear. (If you select this rating, using the comment box below, please indicate any issues you encountered and which aspects of the directions were not clear)


  1. Add any additional comments for the above question here.


  1. Please rate the way the content was explained and presented within the classroom session.*
    The information was presented very well.
    The information was presented somewhat well (if you select this rating, using the comment box below, please indicate how the presentation/ explanation of the content could’ve been improved)
    The information wasn’t presented well (if you select this rating, using the comment box below, please indicate how the presentation/ explanation of the content could’ve been improved)


  1. Add any additional comments for the above question here.


  1. Do you have any questions about Future Cancellation that we did not answer within in the classroom session or KC doc? If so, please list out your questions in the comment box below.


  1. Based on the training provided, indicate how confident you are performing a future cancellation.*
    I am very confident and believe I can handle the contact while referencing the Future Cancellation related KC docs.
    I feel somewhat confident and believe I can handle the contact while referencing the Future Cancellation related KC docs.
    I do not feel confident and would like additional training. (if you select this option, using the comment box below, please indicate the specific areas/features on which you would like additional training)


  1. Add any additional comments for the above question here.





Audible Training
Audible.com
Newark, NJ