Did you identify improvements you can drive in your job based on knowledge and skills you learned while at Customer Connect? *
|
Please share the improvements you identified based on the question above:
|
Has your perception of the role of the Customer Service Agent and customer experience changed? *
|
Please explain how your perception has changed:
|
Overall, was this program a valuable use of your time? *
|
If you answered no to the above question, please provide details:
|
Overall, would you recommend this program to a colleague? *
|
If you answered no to the above question, please provide details:
|
Please rate how well this program helped with Audible cultural preservation, specifically building strong leaders and demonstrating customer centricity as seen through customer service:*
|
If you answered average or below, please share your ideas for how we can deliver a more effective experience:
|
Please provide any additional feedback. What was the most useful part of the program? What was the least useful part of the program?
|
How did you hear about Customer Connection? *
|
If you chose "other" please tell us how you heard about the Customer Connection program:
|
How long ago did you attend a Customer Connect session? *
|