The Coach’s Guide to Supporting Audible Audio Shows (Channels Lite)

November 15th 2017 Launch


A red asterisk (*) indicates required questions.

  1. At which Audible Call Center are you located?*
    CLK
    DAK
    EWR
    IBX
    SJO


  1. On the scale below, please rate the way the content was explained and presented within the training:*
    The information was presented very well.
    The information was presented somewhat well. If you select this rating, using the comment box below, please indicate how the presentation/ explanation of the content could’ve been improved.
    The information wasn’t presented well. If you select this rating, using the comment box below, please indicate how the presentation/ explanation of the content could’ve been improved.


  1. Please add any additional comments to support your answer above.


  1. On the scale below, based on the training provided, indicate how confident you are supporting your agents with the launch of Audible Audio Shows on a contact.*
    I am very confident in supporting my agents with the launch of Audible Audio Shows.
    I am somewhat confident in supporting my agents with the launch of Audible Audio Shows.
    I do not feel confident in supporting my agents with the launch of Audible Audio Shows and would like additional training. (If you select this option, using the comment box below, please indicate the specific areas/features on which you would like additional training.


  1. Please add any additional comments to support your answer above.


  1. This was the first time we provided training specifically for coaches for a product launch. On the scale below, please rate your thoughts on this approach.*
    The approach was very helpful in preparing to support my agents.
    The approach was somewhat helpful in preparing to support my agents.
    The approach was not helpful in preparing to support my agents. If you select this option please use the comment box below to share how the approach could have been improved.


  1. Please add any additional comments to support your answer above.


  1. This was the first time we included suggestions of ongoing activities to help support your agents post-launch. On the scale below, please rate your thoughts on this approach.*
    I really liked these suggestions and would like to see this approach used more.
    I somewhat like these suggestions and would like to see this approach used more.
    I did not find these suggestions helpful and do not think this approach would be useful going forward. If you select this option please use the comment box below to share how the approach could have been improved.


  1. Please add any additional comments to support your answer above.


  1. Do you have any questions about the launch of Audible Audio Shows that we did not answer within the training module or the KC doc? If so, please list out your questions in the comment box below.





Audible Training
Audible.com
Newark, NJ