Talking About Audible - Part 3

Please feel free to provide constructive feedback where applicable.
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  1. These contacts helped me understand how agents can have helpful and humanized conversations with the customer.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide any additional thoughts on above question here:


  1. Listening to these contacts will help agents in my location improve the value they add to their own customer contacts.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide any additional thoughts on above question here:


  1. What are some actions you observed in these contacts that you can reinforce for agents in your location?


  1. What are some ideas you have to coach agents to add value and humanize their customer contacts?





Audible Training
Audible.com
Newark, NJ